Client Success Manager - MEA

at  NCUK

Role: Client Success Manager - MEA
Salary: up to £35,000 per year (local currency equivalent), depending on experience
Location: within Africa region, with proof of right to work - please note, we do not offer sponsorship for work visas.
Contract: Permanent
Hours: 40 per week

A BIT ABOUT US

Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 50,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity.

WHAT WE’RE LOOKING FOR

We have an exciting opportunity for a highly motivated, customer-focussed individual to join NCUK as Client Success Manager for the Middle East & Africa regions.
This role will be responsible for nurturing and maintaining strong relationships with our network of global study centres in the MEA Regions.
Please click here for the Job Description & Person Specification – if you are applying via Indeed, please visit the role via our website below for the link to view this:
https://ncuk.bamboohr.com/careers

HOW TO APPLY

Please click ‘Apply’ & submit your CV with a short covering letter highlighting how your experience and skills meet the requirements of the job description/person specification. Your CV should be in Microsoft Word or PDF Format.
If you have any further questions before applying, please send an email to vacancies@ncuk.ac.uk.
At NCUK, we value diversity and the importance of an inclusive workplace. We strongly encourage applications from individuals with diverse backgrounds, including people with disabilities, women, young people, ethnically diverse people, Veterans and serving British regular or reserve Armed Forces Personnel and the LGBTQ+ community.
If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will be happy to accommodate your needs.
We encourage candidates to apply regardless of if you meet all aspects of the job description. We believe in the potential of individuals with varied backgrounds and experiences - your unique skills and perspectives could be a valuable addition to our team!
The closing date for applications will be 29 November 2024.
The interview process will be:
1. If shortlisted, there will be a presentation task to be completed - you will be given a brief & 1 week to complete this/submit the slide deck.
2. Competency based interview via MS Teams, currently planned for w/c 16 December 2024.
Apply today and be a part of our mission to deliver exceptional university pathway programmes!
Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

WHAT WILL YOU DO?

This role will work with the Regional Director and Regional Manager to take ownership of partnerships following the point of accreditation. The role’s core responsibility is to work with study centres marketing and recruitment staffs to drive its enrolment of each study centre, to meet the regional annual growth targets by working with the Regional Director as well as other functional colleagues in Marketing, Academics as well as Student Support Team.

To thrive in this role, the ideal candidate will have:

• Degree or equivalent level qualification OR significant work experience/study equivalent to the level of NCUK programmes
• Proven experience in client success or account management in sector
• Experience working with CRM software (e.g. Hubspot)
• Passion for delivering excellent service and driving client success
• Ability to trave