Client Success Manager (Merchant)

at  Neontri

Neontri is a leading provider of custom software solutions and total talent management. With a strong focus on fintech, banking, and e-commerce, we pride ourselves on building long-lasting client relationships, as evidenced by our 100% client retention rate in 2022. We have successfully delivered over 400 projects across four continents and have been recognized with multiple awards for our innovative solutions.
Project Information:
Currently, for our Client in the payments industry, we are looking for a Client Success Manager (to the Merchant team).
Project:Provide operational support to key Business Partners in Europe, while working with the MS&A team. Acting as a liaison for the client in terms of problem management and support for service changes and enhancements to the client’s system.
Team:7 people
Work Mode: hybrd (3 times a week in the office / Warsaw center)
Salary: 22 000-25 000 gross (employment contract)
Collaboration Model: Employment directly to the Client / Contract with Client.
Recruitment Process:

It consists of 2 stages:

• A brief (approximately 20-minute) phone interview with our HR department.
• An online tech talk with the Client (approximately 1 hour). There will be questions about your experience.

Requirements:

• You have min. 5 years of experience in a similar position.
• You have experience related to customer service in financial services, payment cards, software or information services.
• You have knowledge in the topic of authorization, billing and processing back offices.
• Your English is at a minimum C1 level

We offer:

• Cooperation on the basis of employment contracts
• Access to private medical care
• Relocation package

Please refer the Job description for details