Client Success Manager (Remote)

at  Ascent360

Interested in working for a rapidly growing SaaS startup in Denver? Ascent360 is a market leading Customer Data Platform and software solution that drives revenue and relationships for our clients. We seamlessly integrate multiple data sources to create a comprehensive 360-degree customer view. This allows our clients to create and execute highly targeted marketing campaigns. With an intuitive drag and drop segmentation tool, our software puts the power back in the hands of the marketer.
Come work with one of the fastest growing companies in Denver and one of the TOP places to work according to Outside Magazine’s 50 Best Places to Work.
Ascent360 seeks an experienced Client Success Manager to lead the ongoing management and overall success of our clients. The Client Success Manager is a key, client facing and high visibility role in our Operations and Services organization.

SKILLS:

• Must be able to interpret and provide recommendations around marketing results and continually confirm the client’s investment is sound.
• Analyze omni-channel marketing results and make necessary adjustments to the communication plan to stay on goal.
• Database marketing expertise.
• Project/Program management.
• Excellent written and verbal communication.

• Ability to communicate with technical resources and business marketers with equal success.

  Responsibilities:

• Help clients realize the full potential of our SaaS software in helping them grow revenue.

• Ensure client objectives are met by overseeing the development and execution of strategic marketing plans in collaboration with the appropriate subject matter experts and outside agencies if applicable.
• Work with clients on strategy, tactics, forecasts, budgets, projections, and performance metrics.
• Renew clients and up-sell where appropriate.
• Plan and lead account reviews as necessary.
• Executive-level engagement of existing and prospective stakeholders in constant dialog around how to improve their marketing results.
• Conduct quarterly performance reviews.

• Participate in senior level discussions as requested.

  Education:
  Bachelor’s degree or equivalent

EXPERIENCE:

2+ years progressive experience in database marketing and/or account management. Experience with CDP/CRM solutions, email marketing a plus.

• Help clients realize the full potential of our SaaS software in helping them grow revenue.
• Ensure client objectives are met by overseeing the development and execution of strategic marketing plans in collaboration with the appropriate subject matter experts and outside agencies if applicable.
• Work with clients on strategy, tactics, forecasts, budgets, projections, and performance metrics.
• Renew clients and up-sell where appropriate.
• Plan and lead account reviews as necessary.
• Executive-level engagement of existing and prospective stakeholders in constant dialog around how to improve their marketing results.
• Conduct quarterly performance reviews.
• Participate in senior level discussions as requested