Client Success Manager - Romania

at  VALD

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?
If you have experience working in a clinical or high-performance setting and are a physiotherapist, athletic trainer, or strength and conditioning coach, a role as a Client Success Manager at VALD could be the change you need!
About the VALD Client Success Team
Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD.
We are looking for someone to join our team in Romania.

WHAT YOU WILL DO

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will:

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships, managing end to end client communication and engagement.
• Identify client support needs as well as growth, upsell and cross-sell opportunities.
• Online client presentations using Microsoft Teams.
• Report and track activity, using Saas applications - HubSpot, Microsoft Suite, Email to ensure good communication and client outcomes.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.
• Travel to visit clients and support them through implementation and support needs.
• Provide clients with bespoke opportunities for learning - e.g. presentations, professional development sessions, and other L&D opportunities.

CRITICAL REQUIREMENTS FOR THIS ROLE:

• You must be a Healthcare Professional or certified High-Performance Professional.
• You must be proficient in speaking, writing, and reading English. Having additional skills in Arabic or other European languages will be highly regarded.
• You ideally will have used VALD Technology in your current or previous role.
• You must have the ability to build positive relationships quickly.