Client Success Manager Tier II

at  BlueVoyant

Qualifications:

• 5-7 years of cyber security background
• Moderate experience managing large, complex accounts with multiple LOB’s and stakeholders
• Requires some oversight from leadership, but able to present their vision prior to escalating
• Demonstrates clear organizational skills and ability to adapt to quickly evolving environments
• Has proven that they can reliably manage their dedicated book of business
• Needs minimal oversight in written or verbal communications
• Has a foundational understanding of the BV’s product/service landscape and is able to effectively move from one team to another with little guidance from Team or Management
• Able to articulate BV’s offering, benefits, SOPs and deliverables with minimal oversight from supporting SMEs at B

Tier II (Typically Customer’s Over 100K, Under 250K)

• Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc.
• Primary advocate within internal BV stakeholder groups to drive tangible outcomes
• Responsible for tracking all customer communications internally with respective BV Teams
• Responsible for the coordination and scheduling of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams
• Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
• Drives customer adoption/engagement of current and additional services provided from BV
• Aids in driving retention conversations to ensure customers are on target for contract renewals
• Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
• Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings

Qualifications:

• 5-7 years of cyber security background
• Moderate experience managing large, complex accounts with multiple LOB’s and stakeholders
• Requires some oversight from leadership, but able to present their vision prior to escalating
• Demonstrates clear organizational skills and ability to adapt to quickly evolving environments
• Has proven that they can reliably manage their dedicated book of business
• Needs minimal oversight in written or verbal communications
• Has a foundational understanding of the BV’s product/service landscape and is able to effectively move from one team to another with little guidance from Team or Management
• Able to articulate BV’s offering, benefits, SOPs and deliverables with minimal oversight from supporting SMEs at BV