Client Success Manager

at  Worldpay

ARE YOU READY TO WRITE YOUR NEXT CHAPTER?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open - winning and failing as one.
We’re looking for a Client Success Manager to join our ever evolving Global Enterprise Operations team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.

• Providing high quality and timely responses to resolve customer’s operational queries, primarily over e-mail
• Recommending solutions and driving actions to resolve the Client’s operational payment issues, which may require coordinating efforts across business teams
• Supporting the Commercial and Relationship teams to win new business and retain existing customers
• Planning and conducting training for customers to enable them to self-serve
• Collating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their payment