Client Success Manager

at  XIFIN

At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members’ work experiences by promoting creativity, innovation, and collaboration.

WHAT EDUCATION AND EXPERIENCE DO YOU NEED?

A combination of the following education and experience factors will be considered:

• Bachelor’s degree in Healthcare, Business, Finance, or a relevant discipline
• Must have a minimum of 3 years client facing healthcare background including experience in healthcare billing and RCM support or similar customer-facing role
• Strong communication and high level customer service a must
• AR/Reimbursement
• Hands-on experience with medical billing software and systems, and workflow and project management
• Must be available to travel domestically up to 50% of the time, based on company and governmental travel guidelines
• Equivalent educational and professional experience will be considered

• Ensure total client success and satisfaction with the XiFin RCM solution
• In a client facing capacity, coordinate financial metrics and reports that highlight financial performance and client profitability
• Present customer and XiFin data to all level of the organization, both external and internal
• Provide customer with system & workflow expertise for business optimization
• Assess and define customer training needs and delivery options