Client Success Relationship Manager

at  ADP

ADP is hiring a Client Success Relationship Manager

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?
As a Client Success Relationship Manager, you’ll serve as an advocate of ADP’s Global HCM Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. The role supports ADP Canada’s Comprehensive Services - Majors level clients.
Key areas of focus include the development / ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.
The position demands a strong combination of account management / relationship building skills and business/financial acumen. Success in this role can be defined by year over year increases in metrics related to customer satisfaction indexes, and client retention rates, refrenceability exceptional RM client survey result and targeted revenue growth and share of wallet per client.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
What you’ll do: Responsibilities

CLIENT FOCUS

• Effective management of the client relationship for ADP’s complex clients both domestic and North America.
• Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
• Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
• Oversee and support effective and mutually beneficial contract negotiations and understands financial impact.
• Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
• Maintain a sufficient client assignment base, while looking for opportunities to enhance and increase coverage.

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIRED:

• A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships ideally in SaaS Based Technology and/or outsourcing industry. HCM and Payroll Technology experience is an asset.
• Extensive experience building relationships with clients is essential.
• Advanced Microsoft skills.
• Word and Excel software capabilities.

Bonus points for these: Preferred Qualifications

• Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field.
• Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.

Please refer the Job description for details