Client Support Analyst I

at  Global Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

MINIMUM QUALIFICATIONS

• High School Diploma or Equivalent
• Typically Minimum 1-4 Years Relevant Exp
• Help desk; POS Terminal experience

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Computer science or technical field
• Typically Minimum 1-6 Years Relevant Exp
• Help desk; POS Terminal experience

WHAT ARE OUR DESIRED SKILLS AND CAPABILITIES?

• Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
• Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
• Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
• Communication Skills - Excellent communication skills
• Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution
• Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution

SUMMARY OF THIS ROLE

Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization’s customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.

JOB SPECIFIC RESPONSIBILITIES

You will be the first point of contact for all TSYS Team Member and Client issues. You will be responsible for triage, notification and escalation of these issues.