Client Support Coordinator

at  TriMedx

If you are wondering what makes TRIMEDX different, it’s that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about the available position below.
Summary
The Client Support Coordinator II provides clerical and administrative support for a single TRIMEDX customer. The Client Support Specialist organizes and develops information and materials necessary for meetings, special projects, and reports and also acts as a liaison between Manager and Divisional Business Manager. This position acts as a resource and provides support for the Manager. This position also provides database support, and professionally represents TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.
Responsibilities

Administrative Support (40%)

• Provide clerical and administrative support for staff
• Organize and develop information/materials necessary for meetings, special projects, presentations, and reports
• Interact with and provide support to all departmental infrastructure, including human resources, payroll, benefits, service operations, finance, and information technology
• Manage travel arrangements and expenses, as needed.
• Place orders for Indirect items in Workday as outlined by TRIMEDX Supply Chain
• Perform additional support tasks: coordinate meetings (including QVRs and team meetings), prepare documents, take notes/minutes, send reminders/responses, maintain files and records.
• Maintain all Technician training certifications.
• Maintain documents: WAFs, EOC Reports, QVR documents and minutes, and other documents as needed (Org chart/pictures)
• Schedule meetings as requested.
• Provide regional support for company sponsored events.

Data Support (40%)

• Establish and maintain record keeping systems and processes
• Compile data for routine and special reports, utilizing Microsoft products including Word, Excel and PowerPoint to prepare spreadsheets charts and graphs, Utilize and work with various database software programs.
• Compile daily, weekly, and monthly reports from RSQ for Managers and Director.
• Act as a data resource and assist other departments, Managers and Director as needed.
• Maintain RSQ data, including approving/updating primary and secondary PM Tech, reassigning workorders, updating Warranty Information (including start/end dates), updating ROTA, and additional items, as directed by Managers and Director.

Project Management (20%)

• Participate in obtaining information for various projects by contacting subject matter experts and resources at TRIMEDX and the hospital as required.
• Monitors compliance to various Divisional and TRIMEDX projects and tasks
• Coordinates and consolidates data collection and information requests, from Region(s) or System(s)

All other duties as assigned.

Skills and Experience

• Minimum 3 years office experience providing clerical and administrative support is preferred
• Experience in data management preferred
• Must be organized and able to communicate effectively (written or orally)
• Must be task oriented and able to complete assigned tasked on time
• Must be able to multi-task in support of the TRIMEDX program for a single customer

Education and Qualifications

• High school or equivalent degree required; associates degree preferred

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.
We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
Visit our
website
to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to:
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TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a differenc