Client Support Lead / Junior Production Manager

at  BAFTA

OUR OPPORTUNITY:

We are seeking a proactive and highly organised Customer Support Executive, looking to take their first step into a Lead or Junior Product role. You will have some experience in customer software support and are adept at finding solutions to customer workflow problems.
Coding is not a required skill, but a good understanding of software and the ability to grasp workflows is a core part of the role. You will become an expert on the Events and Nucleus products, enabling you to support both our clients and the developers who build the platforms.
Knowledge of running events or awards would be a significant advantage, as you will be working closely with stakeholders who organise fast-paced, high-value, high-profile events and awards.

HOW BAFTA GIVES YOU THE RED CARPET EXPERIENCE

• A salary of £38,000 per year
• Holiday - 29 days a year plus bank holidays
• Pension - 8% contributory pension
• Private medical insurance ( directors only)
• Employee health cash-back plan
• Long-term sickness insurance
• Life assurance - four times your annual basic salary
• Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
• Cycle 2 Work Scheme & season ticket loan

• Access to cinemas throughout the UK and to BAFTA events

  Who you are?

• Someone with provable client support experience.

• An individual with a friendly, flexible, resolute and compassionate manner.
• Someone who takes the initiative and enjoys troubleshooting.
• Knowledgable with software systems and implementing new, complex processes, which you are able to discuss with both technical and non-technical teams.

Enrich the cultural landscape. Level the playing field. Be progressive. Inspire and celebrate.