Client Support Officer

at  Compass Education

COME SHAPE THE FUTURE OF EDUCATION WITH US.

At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We’re a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we’re on a hugely exciting journey of further growth as we expand in the UK market.

ABOUT THE ROLE & TEAM

We are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.
We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.
Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.

WHAT YOU’LL DO

You will join the Compass IE support function, working with the Support Team Lead - UK & IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.
You will empower schools to get the best out of their software through maintaining the IE Help Centre and providing excellent customer service.