Client Support Officer - Level 3

at  Compass Education

COME SHAPE THE FUTURE OF EDUCATION WITH US.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.
Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents’ garage.
Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 3,000 schools across Australia and beyond. We’re joined by over 220 members of the Compass team, delivering smart school management solutions around the world.

HERE’S WHY WE NEED YOU…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.
In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

ABOUT YOU

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

You will join the Compass AU Support function in our Melbourne Office, working with the Support Manager & Support Supervisors. As a Level 3 Client Support Officer you are responsible for managing the support provided to Enterprise and Independent clients and providing solutions to high priority issues as they arise. You will be required to provide both inbound and outbound support to schools as required to respond to issues and manage relationships.