Client Support & Operations Officer – Referential data Business Unit (m/f)

at  FUNDSQUARE

Description
As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unit is delivering and managing state-of-the-art mutualized solutions.
In order to strengthen our team, we are looking to recruit a:

MUST-HAVE REQUIREMENTS

• A real desire to help people, excellent verbal and written communication skills are essential;
• Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms;
• Experience in crisis management: ability to set priorities, pursue multiple problems at the same time while remaining unconditionally constructive;
• Detective-like troubleshooting skills with excellent listening, questioning and analytical skills;
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access);
• Any other knowledge in computer science is considered as an asset;
• Experience in testing (Functional Testing, Customer Acceptance testing);
• Team player, result oriented and operational mindset;
• Fluent English and French is mandatory, any additional language considered as an asset.
• Knowledge of SQL considered as an asset;
  Languages French English Education Bachelor Experience 2+ year

As member of the Referential data Business Unit, the Client Support & Operations Officer will onboard clients and control Fundsquare’s Referential data Business Unit solutions, which includes the following responsibilities:

• Guide and monitor client across all steps of onboarding activities
• Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd or 3rd support levels
• Liaise with diverse teams made up of IT teams, technical experts and CRMs;
• Support client communication and training when required
• Contribute to the evolution of the Fundsquare solutions with the definition and validation of new solution features
• Production of client documentation such as FAQ and Wikis