Client Support Representative

at  Live Nation

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

The successful candidate will be detail-focused with a genuine interest in finding the best outcome for both fans and our clients.
A strong knowledge of Ticketmaster Host systems, MS Excel, Salesforce and Zendesk would be highly regarded.
Success will require strong problem-solving skills, active listening skills, clear and concise communication skills and be able to multi-task in a fast-paced environment.
Excellent English skills, particularly regarding grammar and comprehension are vital.

A strong track record of teamwork is essential, as is being able to work independently.

• Detail focused
• Analytic thinker
• Communications expert
• Creative Thinker
• Team-oriented
• Fan-centric
• Action-oriented
• Versatile and adaptable
• Emotionally intelligent
• Competent decision-maker
• Ethical and professional
• Effective time manager
• Self-motivated

YOU (BEHAVIOURAL SKILLS)

• Rock Solid Reliability – Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; and delivering high-quality work on time and on task. Must be willing to take the time to do things right and accept input/edit notes from teammates as necessary.
• Act with Integrity – As a leader, I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

WHAT YOU WILL BE DOING

The Client Support Representative supports the business in various ways such as:

• Mass relocation of accounts within a venue or across venues
• Account checks (flagging unbalanced accounts)
• Official communications and notifications to fans when an event changes (cancellations, rescheduling, postponements) and managing the following fan request process
• Contact fans with event discrepancies, notifying them of any issues; assist in any last-minute account issues and resolve them urgently before the start of the event.