Client Support Specialist

at  EXPERIAN

Company Description
Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We’re a member of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ that share our purpose #uniquelyexperian
Job Description
Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. We help organizations to manage credit risk, prevent fraud, provide data quality and automate decision-making. Experian’s vision is for people, data and technology to become a necessary part of every major consumer economy around the world.

Your role as a Client Support Specialist is to support client success and sales activities for Experian’s Preferred clients and to strengthen the value of existing client relationships. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales.

• Maintain knowledge of client environment and processes to identify existing and potential applications to improve Experian products and services.
• Coordinate communication with clients to implement product or service changes regarding security, membership, and legal.
• Assess overall client relationship health and engagement. Identify any gaps where improvements can be made to increase customer satisfaction.
• Hold meetings with clients / prospects in a face-to-face environment and using the telephone together with web-based tools.
• Identify product-cross sell and up-sell opportunities and either take the lead or refer them to sales personnel. Identify, close, or refer new product opportunities.
• Research and identify sales and service opportunities for potential clients within assigned production center/ departments or specific accounts across all solution suites. Provide customer intelligence to sales and marketing functions to position our offerings.
• Provides product training to users to ensure effective client use of Experian services.
• Communicate client technical support or account maintenance needs and requests to team members.
• Maintain contact with product and service users to enhance client relationship.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• Knowledge of data and data quality marketplace.
• Willingness to volunteer for activities as member of a teamed account selling approach
• Working knowledge of Salesforce.com CRM system
• Ability to travel
  Additional Information
  This is a permanent home-based role in Costa Rica. No relocation available.
  Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
  Our uniqueness is that we celebrate yours. Experian’s culture and people are main differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
  Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

• Maintain knowledge of client environment and processes to identify existing and potential applications to improve Experian products and services.
• Coordinate communication with clients to implement product or service changes regarding security, membership, and legal.
• Assess overall client relationship health and engagement. Identify any gaps where improvements can be made to increase customer satisfaction.
• Hold meetings with clients / prospects in a face-to-face environment and using the telephone together with web-based tools.
• Identify product-cross sell and up-sell opportunities and either take the lead or refer them to sales personnel. Identify, close, or refer new product opportunities.
• Research and identify sales and service opportunities for potential clients within assigned production center/ departments or specific accounts across all solution suites. Provide customer intelligence to sales and marketing functions to position our offerings.
• Provides product training to users to ensure effective client use of Experian services.
• Communicate client technical support or account maintenance needs and requests to team members.
• Maintain contact with product and service users to enhance client relationship