Client Support Specialist - Remote

at  Morris Insurance Agency Inc

We are seeking a friendly and outgoing individual to join our team as a Client Support Specialist Remote. As a Client Support Specialist, you will be responsible for ensuring that our clients receive the highest level of support and assistance. This is a remote position, allowing you to work from the comfort of your own home while providing exceptional service to our valued clients.

REQUIREMENTS

• High school diploma or equivalent
• Previous experience in customer service or client support role
• Excellent verbal and written communication skills
• Ability to multi-task and manage time effectively
• Strong problem-solving skills and attention to detail
• Ability to work independently and in a team environment
• Proficient in Microsoft Office Suite and CRM software

• Provide exceptional support to our clients via phone, email, and chat
• Assist clients with any inquiries or issues they may have, ensuring prompt and accurate resolutions
• Keep accurate records of all client interactions and follow up as needed
• Collaborate with the internal teams to troubleshoot and resolve complex client issues
• Identify opportunities to improve client satisfaction and engagement
• Serve as a liaison between clients and other departments within the company
• Stay up-to-date on product knowledge and industry trends to provide effective and efficient support