Client Support Specialist with Italian

at  Cognizant

JOB LOCATION: GDAŃSK, WORK FROM THE OFFICE

At Cognizant, we are dedicated to helping the world’s leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Kraków, Gdańsk, Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and various benefits. Be Cognizant!

WE OFFER:

• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, cafeteria benefits.
  For more information about Cognizant, visit https://www.cognizant.com
  If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
  Stay up to date with our recent events – follow us on LinkedIn at https://www.linkedin.com/company/cognizant/ or Facebook at https://www.facebook.com/CognizantPoland
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

ABOUT THE ROLE

This position requires you to collaborate closely with the customers and assist them with any queries regarding the incentive programs. They may concern incentive calculation, payment, disbursement etc.

YOUR DAILY TASKS:

• Manage and communicate with high-end client partners on a regular basis
• Provide wide-range support regarding the incentive programs to client partners via mail
• Respond to and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries
• Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client
• Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation