Client Support Technician - Seattle, WA

at  Triton Technical

COMPANY INFORMATION

Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

POSITION SUMMARY

The Client Support Technician is a member of the Triton Technical client support team that provides 24/7/365 technical support to Triton Technical customers worldwide. The role is defined by the duties and responsibilities detailed below. This role requires technical support experience, technical knowledge, and an ability to engage in remote troubleshooting, maintenance, testing, building, and documenting onboard AV & IT systems.

REQUIRED EXPERIENCE AND SKILLS

• Intermediate Microsoft Office knowledge i.e., Excel, Outlook, Word
• Effective communication skills both verbal and written
• A+ / Network+ level knowledge or appropriate experience
• Helpdesk and general ticket management experience

OTHER REQUIREMENTS

• Valid Driver License
• Valid Passport (Or able and willing to obtain at time of hire)

• Assist clients with a wide variety of software and hardware issues
• Work as first point of contact for clients and routing of client helpdesk tickets
• Work as part of the team to carry out Microsoft server management and maintenance tasks
• Work as part of the team to carry out software implementation and system configurations
• Issue management, resolution and escalation per defined procedures
• Carry out upgrades to desktop, server, network, telecom, satellite, and AV systems.
• Generate, edit and maintain site information spreadsheets and user documentation
• Work to improve and maintain documentation on new and existing project installations and procedures
• Attend client sites and assist with on-site project work as needed
• Weekends and time-shifted shifts are expected on a rotating basis.
• Ability to work overtime when required or desired
• Other duties as assigned by your Supervisor