Client Support (UK - Remote)

at  Lead Generation Group

WHAT WE’RE SEEKING:

We’re in search of individuals who embody the following qualities:

• Organized and Self-Starter: Take initiative and thrive in an organized work environment.
• Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.
• Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.
• Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.
• Client-Focused: Successfully build and maintain relationships with our diverse range of clients.
• Remote Work Excellence: Demonstrate exceptional communication skills as you’ll be working remotely, necessitating a high level of trust and dedication.
• Language Proficiency: Excellent written and spoken English is a must.
• Analytical Skills: Experience discussing and interpreting stats and numbers with clients.

SKILLS AND EXPERIENCE:

• Client Account Management: Proven experience in effectively managing client accounts.
• Industry Experience: 1-2 years in a similar role, preferably on the agency side.
• Quick Thinking: Ability to think on your feet and adeptly solve problems.

As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.