Clinic Assistant/Support Worker, Crosstown Clinic

at  Providence Healthcare

Salary: The salary range for this position is CAD $27.91/Hr. - CAD $29.60/Hr.
Summary:
Crosstown Clinic is now accepting applications for casual Clinic Assistants/Support Workers to join their harm reduction-driven team. Crosstown is the first clinic in North America to offer medical-grade heroin (diacetylmorphine) and the legal analgesic hydromorphone within a supervised clinical setting to chronic substance use patients, supporting by an on-site pharmacy and an interdisciplinary care team composed of doctors, nurses, social workers and substance-use disorder counsellors. We also offer life-skills counselling, housing referrals and direction to legal assistance.
Reporting to the Clinical Supervisor, Crosstown Clinic, the Clinic Assistant/Support Worker is responsible for providing assistance to clients and staff in a mental health/addictions clinic setting by performing duties such as observing, monitoring and reporting changes in behaviour or physical status, performing security duties for the site and performing clerical functions such as scheduling and registering clients, reception, maintaining related databases, and ordering and maintaining equipment and supplies.

EDUCATION

• Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate plus one (1) years recent, related experience or an equivalent combination of education, training and experience. Completion of certificates in C.P.R. and First Aid.

SKILLS AND ABILITIES

• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Knowledge of addiction/drug abuse and harm reduction.
• Ability to handle and diffuse conflict.

What We Offer:

• Competitive salary: $27.91 - 29.60 CAD per hour, depending on experience
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, including unlimited physiotherapy and massage, as well as paid vacation
• Unionized Stability: Enjoy the consistency and security offered by a unionized role.
• Pension plan: Eligible employees can work towards a comfortable retirement through employer-matched contributions to one of Canada’s strongest pension plans!
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

WHO WE ARE:

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.
As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.
Curious about working at PHC and the culture of our teams? Check out the videos below to learn more and meet some of the members of the team you’d be joining:

• Client Interaction & Support: Provide reception and client intake services, establish rapport with clients, escort them to treatment rooms or appointments, monitor their physical and cognitive status post-treatment, and assist in diffusing conflicts or managing challenging behaviors.
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  Administrative Duties: Perform clerical tasks such as scheduling and confirming appointments, entering and maintaining client information in databases, organizing clinic files, and compiling basic data for quality improvement initiatives.
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  Clinic Maintenance & Supply Management: Maintain treatment rooms, monitor and replenish clinic supplies, and ensure the clinic environment is organized, clean, and adequately stocked with harm reduction materials.
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  Safety & Emergency Response: Assist with site security, manage emergency situations (e.g., performing CPR or notifying emergency services), and handle tasks such as transporting biological materials and monitoring the safety of clients and the clinic environment.
  What You Bring: