Clinic Clerical Assistant - Renal

at  Trillium Health Partners

Job Description:
Position: Clinic Clerical Assistant
Dept: Outpatient Renal - Hemodialysis

RECEPTION (PATIENT/PEOPLE ENGAGEMENT/EXPERIENCE)

• Greets visitors, staff, professional staff, learners and volunteers, directing them to appropriate personnel and/or destination/room, providing assistance as required.
• Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
• Explains hospital/department policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control).
• Answers the telephone, sends/receives faxes, responding to enquiries within scope of authority, or directing to most appropriate person.

EDUCATIONAL QUALIFICATIONS

• High school diploma or equivalent; additional education or certifications in healthcare administration is a
• Post-secondary education, such as an associate degree or coursework in healthcare administration or a related field
• Medical terminology course or equivalent experience preferred.

PROFESSIONAL EXPERIENCE

• Preferred candidates may have 1-2 years of experience in an administrative
• Familiarity with healthcare environments including exposure to patient interactions and interdisciplinary clinical teams is advantageous.
• Experience in a customer service role is desirable, especially if it involved interactions with patients, families, and healthcare professionals.

SKILLS AND COMPETENCIES

• Proficiency in basic computer applications and familiarity with
• Customer service-oriented with a friendly and professional
• Strong time management and organizational
• Excellent verbal and written communication
• Team player with the ability to collaborate
• Detail-oriented with a high level of accuracy in data entry
• Ability to adapt and handle changing priorities in a dynamic work
• Equipped to have necessary conversations with patients and
  To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
  Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
  All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
  Trillium Health Partners is identified under the French Language Services Act.
  We thank all those who apply but only those selected for further consideration will be contacted

EPIC-SPECIFIC JOB DUTIES AND RESPONSIBILITIES

• Update patient demographics entered in EPIC, ensuring all contact information is current including verification of all telephone numbers and address, family doctor and emergency contacts.
• Scheduling and coordination of follow-up care appointments for
• Initiate service task requests in EPIC (e.g. Blood work specimen delivery, stretcher requests)
• Updating primary care provider (PCP) contact
• Supports others in Epic with

OTHER GENERAL DUTIES AND RESPONSIBILITIES (ALL LISTED MAY NOT BE APPLICABLE TO ALL UNITS/PROGRAMS)

• Makes reminder phone calls for next day
• Scans information as
• Consult follow ups and tracking response times for possible
• Enters data including appointment
• Compiling transfer paperwork for receiving hospital /facility.
• May be required to stock unit carts and/or supply
• Updating assignment
• Take minutes at unit
• Provide support for the Clinical/Team Leader or Charge
• Orders all government forms for different

ADAPTS TO A DYNAMIC WORK ENVIRONMENT BY UNDERTAKING CROSS-FUNCTIONAL RESPONSIBILITIES AND ADDITIONAL DUTIES IN ALIGNMENT WITH THE JOB CLASSIFICATION, ENSURING COMPREHENSIVE SUPPORT AS NEEDED.

Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and

Scheduling, Timekeeping & Payroll Support Specific Job Duties and Responsibilities

• Supporting staff and leadership in into the scheduling and timekeeping system and finding the information
• Liaising with the assigned Scheduling Clerk(s) to ensure alignment between the unit and the Workforce Management Office (WMO) on staffing.
• Accessing schedule(s) for the unit as required to address inquiries by staff, leaders, professional staff and