Clinic Coordinator

at  Medway Community Healthcare CIC

Join our dentaline team and help us make a difference.
The successful candidate will be responsible for the smooth running of the out of hours emergency dental service clinic based at our Larkfield site, providing full reception/administrative support to the clinical team, and liaising with the service call centre to ensure all patient needs are managed efficiently.
The successful candidate may on occasion be required to travel to one of our other dentaline sites based at Rochester and Larkfield.
To ensure the smooth running of the out of hours emergency dental service clinic providing full reception/administrative support to the clinical team.
To meet and greet the patients as they arrive in clinic maintaining a high level of customer care.
Generating documentation and managing patient finances both electronically and paper format.
Liaising with the service call centre to ensure all patient needs are managed efficiently.
Take payments or determine any exemption they may have
Liaise with the dentist, nurse or call centre regarding any issues that arise
Make patients feel comfortable when they are anxious and in pain
Complete the financial log
Compile all paperwork making sure that all information is logged on the system and agrees at the end of the shift
Coordinate the smooth running of the session
Un-locking at the start of the session and ensuring everything is locked away at the end.

So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

1. Communication and relationship skills

• Liaise with the call centre and clinic staff to ensure the smooth running of the clinic sessions
• Liaise with the associated administration teams when problems occur following a working session
• To be the first point of contact for the patients accessing the clinic maintaining a high standard of customer care throughout the patient journey
• Excellent written and verbal communication skills required; in order to communicate sensitive and confidential information

1. Knowledge, training and experience

• Good standard of education to GCSE level or NVQ level 3 equivalent
• Knowledge of administration procedures
• Experience of working within a public service reception environment
• Flexibility to work in all dentaline clinics
• Ability to use Microsoft office packages in particular excel and word
• Ability to maintain databases
• Good time management skills and ability to prioritise work when there are competing demands
• Ability to run reports from dental software and to maintain patient records following training on the system

1. Analytical and judgement skills

• The post holder will be required to maintain competencies necessary for the role and to highlight any shortfall to the Administration Manager
• Assisting with patient and employee surveys and audits as required by the service and organisatio