Clinic Flow Coordinator

at  Medcan

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients’ overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.
Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.
Medcan is recruiting for a full-time Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their YRC appointments.

The Accountabilities:

• Manage in-clinic or virtual flow during client’s YRC/Specialty Clinic visit
• Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery
• Welcome and greet clients, guide clients throughout their visit and check clients in and out of their YRC appointments
• Ensure clients receive maximum value time during their visit
• Ensure compliance with all service metrics
• Respond to client issues and enquiries
• Foster client loyalty by creating a memorable experience
• Handle client issues in a positive and professional manner
• Problem solve in a fast-paced environment
• Assist with Year Round Care line phone lines
• Assist with Responding to all communications including e-mails and phone calls regarding patient inquiries

• Other administrative duties as required

  The Requirements:

• Prior experience in similar role, or minimum of 1 year of healthcare experience

• Education in health or a related discipline is an asset
• Strong organization and time management
• Excellent verbal and written communication skills
• Intermediate level in MS Office

This is a full-time position working in-clinic, 5 days a week at our 150 York St location.
Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.
This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs
We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies!
We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.
Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!
If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation

Please refer the Job description for details