Clinic Operations Manager - Front Office

at  Northwest Human Services Inc

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CLINIC OPERATIONS MANAGER – FRONT OFFICE

Location: West Salem Clinic | 1233 Edgewater St. NW Salem OR 97301
Job Status: Full-time, Monday – Friday
We are looking for a diverse leader to oversee the daily operations of the Reception, Call Center, Empanelment, Interpreters, Administrative Support and Medical Records departments for our medical, dental, and mental health clinics.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Supervisory experience required.
• Previous experience supervising front office staff in a medical clinic preferred.
• A minimum of 3 years’ previous medical management office experience required.
• Ability to exercise independent judgment and decision-making.
• Previous experience with Electronic Medical Records preferred.Ability to interact effectively and courteously with patients from a variety of cultural backgrounds and linguistic abilities.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary
• Full Comprehensive Health Plans: Medical with two plan options
• Dental & Vision options
• Flex Spending Account
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 3% employer match
• PTO - 10 hours a month for FT positions @ 40 hrs./wk.
• 7½ paid holidays each year + 2 paid floating holidays for FT positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

YOUR ROLE:

As our front office Clinic Operations Manager, you are responsible for the direct supervision of the reception staff at our West Salem Clinic and Total Health Community Clinic. In this role you will also work to identify and facilitate a department training process that addresses individual and group training needs. Implements and maintains a consistent set of department/function policies, procedures and protocols that meet regulatory and accrediting standards.
This is a supervisory role and is responsible for the recruiting, hiring, coaching, training, and ongoing support of staff.

SPECIFIC DUTIES:

• Arrange, prepare presentation, coordinates, and leads department meeting for Reception.
• Lead the clinic to improve patient, provider, and staff satisfaction.
• Develop a strong, collaborative relationship with the care teams to better serve patients.
• Handles and resolves patients’ complaints and grievance as per policies and procedures.
• Creates, inspires, and implements a department culture and leadership that embraces the organization’s vision. Coaches and leads staff to achieve and exceed the standards required to accomplish this. Continually evaluates and adjusts the steps necessary to meet the vision and motivate staff to achieve this in their daily.