Clinic Receptionist

at  Allegro Pediatrics

EDUCATION:

High School/GED diploma or higher
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PRIMARY RESPONSIBILITIES:

• Answer phones and schedule appointments using current Practice Management system
• When in clinic, verify demographics and successfully check patients in/out use current Practice Management system
• Troubleshoot issues with appointments or general account questions
• Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concerns
• Verify and scan patient insurance, and Consent for Care, Financial Responsibility and HIPAA form
• Collect co-pays and post on accounts
• Ability to work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
• Maintain a working knowledge of office equipment including (but not limited to): phones, computers, printers, credit card machines, fax machines, copiers and scanners.
• Successfully process medical record releases using current protocol
• Process, distribute, and scan correspondence and reports that arrives via mail, shuttle and fax.
• Process incoming forms including (but not limited to): camp physical forms, authorization for medication forms, and sports physical forms
• Take messages for physicians/nurses
• Help with projects including (but not limited to): front office, medical records and back office.
• Must maintain and protect confidentiality both patient and corporate (HIPAA)
• Required to maintain updated knowledge of all workflow and process changes
• Keep current on all company email and Teams communications
• Must complete all mandatory trainings satisfactorily
• Other duties as assigned
• Must be proficient in computer navigation, task management and working with several software programs at the same time
• Previous customer service experience
• Maintain good attendance record
• Excellent customer service skills with a positive attitude
• Ability to work independently and as part of a team
• Excellent interpersonal/people skills
• Strong organizational/multi-tasking skills
• Enjoy working in a fast-paced patient focused environment with ongoing changes
• Must have reliable transportation and be willing to travel to all clinics as staffing needs change
• Must be 18 years of age or older
• Pre-Employment Requirements:
• Background check
• Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position.
• To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually
• Current COVID booster, or as newly released, and annually each fall
• We require flu immunizations at time of hire, or as newly released, and annually each fall
• Various other immunization requirements that we can discuss during your interview
• All employees are currently required to wear a surgical, KN95 or N95 mask at all times while in clinic, patient facing

While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows:

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing, walking and bending
• Must be able to lift up to 15 pounds at timesMust be able to read, write, speak, and understand English and communicate effectivel