Clinic Receptionist Partial Hospitalization

at  CHI Health Immanuel

Overview
CHI Health Immanuel located in North Omaha just off of I-680 on 72nd Street offers a full-service hospital cancer center rehabilitation center specialty spine hospital and more. For well over a century our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

CUSTOMER SERVICE:

• Greets and directs the clients and other visitors in a prompt and courteous manner. Utilizes skills to assure satisfied clients.
• Notifies the providers of client’s arrival. Monitors waiting time to ensure the client is seen within 15 minutes of the scheduled appointment time.
• Communicates a professional attitude with clients, visitors and other hospital personnel using language and materials based on the consideration of the client’s age, cognitive/physical abilities and/or developmental needs. Assures confidentiality of patient and other hospital information.
• Effectively triage telephone calls and prioritize the needs of the caller.
• Identify individuals calling in crisis situations and expeditiously connect caller to appropriate clinical personnel.
• Recognize the vulnerability of individuals seeking information and consistently demonstrate respectful, sensitive, friendly, professional customer service.
• Apply knowledge of CHI Health levels of care and managed care contracts to facilitate appropriate referrals for individuals inside and outside the CHI Health system.
• Maintains strict confidentiality of all client information.

EXPERIENCE

Previous experience in a medical setting preferred.

EDUCATION

High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.

KNOWLEDGE/SKILLS/ABILITIES

Must have a strong personal initiative, organizational skills, problem solving skills and customer service skills. Must possess the ability to perform multi-tasks in a high volume work environment.
Pay Range
$14.78 - $20.33 /hou