Clinic Transformation Manager

at  WELL Health Technologies Corp

Entity: WELL Health Clinic Network Inc.
Position: Manager, Clinic Transformation
Type: Full Time Permanent
Location: Greater Toronto Area: This Position will require regular site visits and is a hybrid role (25% Remote/75% On-Site)
Require having reliable transportation.

POSITION SUMMARY:

We are looking for a tech savy Manager to join our Clinic Transformation department within the ONTARIO WELL Health portfolio. In this role, you will be a vital part of our team, responsible for managing the integration of digital solutions at our primary care clinics. If you are passionate about healthcare innovation and eager to make a difference, we want you on our team.

• Engage with clinicians, clinic managers, clinic staff, and patients to implement digital tools that enhance workflow efficiencies within the healthcare space.
• Collaborate with Medical Office Assistants (MOAs) to optimize workflows, streamline processes, and ensure efficient clinic operations.
• Proactively address patient concerns and issues, serving as a point person to escalate and resolve any problems that may arise during the patient journey.
• Develop and support new systems and processes as WELL Health Clinical Shared Services continues to grow and expand.
• Work closely with physicians, clinic managers, and staff on-site and remotely to build strong relationships and trust.
• Measure key performance indicators to evaluate the success of pilot programs and the impact of digital tools on clinic operations.
• Provide regular project status reports to WELL Health leadership.
• Configure, set up, and maintain various digital tools, including Online Bookings, Self-Check-In, Reporting, and Patient Reminders.