Clinical & Administrative Support

at  Pinecrest Queensway Community Health Centre

POSITION TITLE: Clinical & Administrative Support
DEPARTMENT: Children & Family Services
PROGRAM: First Words/Infant Hearing/Blind Low Vision Programs
REPORTS TO: Team Lead, Specialized Preschool Programs
EMPLOYMENT TYPE: Regular Full-time, 35 hrs per week
Pay Scale: $21.958/hr to $25.834/hr

QUALIFICATIONS:

• Post-secondary education in hearing health, communicative disorders, early childhood education, human services, health care, rehabilitation services, administration or other relevant education + combined work experience.
• Experience working with newborns and infants will be considered an asset.
• Capacity for learning scheduling systems and the operation of hearing testing equipment. Ability to understand and follow guidelines and protocols
• Aptitude for learning data entry software and scheduling systems.
• Basic knowledge of administrative and clerical processes.
• Accurate, reliable and strong keyboarding skills, excellent proofreading skills and attention to detail. Ability to work with detailed information over long periods of time.
• Ability to perform physically and mentally repetitive tasks.
• Excellent written and verbal communication and interpersonal skills. Strong ability to handle challenging conversations and difficult situations with a professional, positive and calm demeanour and in a mature, helpful and patient manner while being sensitive to people of different cultural and socio-economic backgrounds.
• Adaptability and resilience to ongoing changes (stress tolerance) essential.
• Ability to analyse and problem solve.
• Excellent time management skills and able to prioritize tasks.
• Ability to work independently, as well as in a team environment.
• Bilingual (English/French) is preferred, other languages considered an asset.
• Access to a vehicle in good working condition and a license to drive in Ontario is essential.
• This position will require on-site presence (5 days/week) with the primary office location of PQCHC’s main site (1365 Richmond Road). However, openness to working at different locations across the city is also required as some short-notice shifting of work locations may be asked to meet hearing screening cover-off needs.

THIS IS AN IDEAL ROLE FOR YOU IF:

• You enjoy a position with clear expectations and variety from day to day.
• You’re comfortable working with infants.
• You have an appetite for learning new skills.
• You’re comfortable having sensitive conversations with parents.
• You have post-secondary education and/or previous work experience in hearing health, communicative disorders, early childhood education, human services, health care, rehabilitation services, administration or have worked in a medical office environment
• You appreciate consistency in service delivery and possess an ability to follow through with services by delivering them in a very precise manner.
• You have interest in learning about different communities throughout the City

JOB SPECIFIC RESPONSIBILITIES:

This position thoughtfully encompasses responsibilities found in three complementary areas to support the overall functioning of specialized preschool programs.

Administrative Support (Scheduling and other administrative tasks):

• Schedules appointments for community-based infant hearing screenings within the IHP catchment area by processing referrals and entering client information into an electronic scheduling system. Appointments may also be booked with families over the telephone.
• Determines admissibility by comparing client information to program eligibility criteria.
• Identifies families’ needs and supports timely access to service.
• Communicates appointment dates, times, clinic addresses and preparation instructions to families
• Delivers pre-written scripts, explains hearing screening, obtains and records explicit and informed consent for screening, informs parents of privacy rights and the collection/use of personal health information while ensuring thorough understanding on the part of the parent/legal guardian.
• Answers parents’ questions while recognizing professional boundaries/scope and redirects callers to appropriate resources.
• Maintains an accurate scheduling system by ensuring consistency in practices, precision in the entry of information and by reporting problems as they arise
• Provides other administrative support to the team, as neede

Common Responsibilities

• Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality Policies and Procedures.
• Working in a manner that incorporates health promotion and recognizes the determinants of health.
• Incorporating and strengthening collaborative and interdisciplinary teamwork.
• Respecting and valuing the diversity of communities and individuals.
• Contributing to the Centre’s activities to collect, analyse and report on data and relevant information, and participate in research.
• Maintaining competence, and where applicable, a professional licence to practice.
• Supporting the Centre’s student and volunteer placement programs.
• Promoting awareness of and participation in Centre activities.
• Contributing to the Centre’s work by participating in meetings and committees.
• Working during both regular and extended hours of operation in locations identified by the Centre.
• Contributing to the Centre’s practices of hiring, orienting and training of staff.
• Contributing to the Centre’s efforts to secure and maximize resources for current and new programs, services and activities.
• Participating in the Centre’s efforts to enhance its capacity through staff development.
• Working in a manner that supports the Centre’s Occupational Health and Safety Policies and Procedures