Clinical Administrator

at  Northamptonshire Healthcare NHS Foundation Trust

The post-holder(s) will be required to provide a full and confidential secretarial and administrative service to a senior medic based at various locations.
A range of secretarial and clerical skills will be required to support the smooth running of day to day operational issues for the supporting clinical teams, thus enabling a whole team approach with the aim of providing outstanding compassionate care. The post-holder will be required to work as part of a team with other Clinical Administrators and team members and provide cross cover during periods of staff absence. The post-holder will need be flexible in their approach and use initiative and judgement to organise their own workload and that of junior administrative staff within the service.
The post holder will report to the designated Manager / Supervisor and will be accountable to the Service Manager.
To receive and triage a range of telephone enquiries from patients, carers and professionals. To liaise with internal and external sources to resolve queries, problems, or complaints. Telephone calls may be of a highly sensitive, contentious or distressing nature requiring judgement, tact and sensitivity to reach an appropriate resolution.
To carryout general office duties such as collecting and distributing post, reporting faults in line with local protocol, ordering and monitoring stationery and dealing with petty cash.
To be aware of clinical needs in sourcing specific items of equipment for the service.
To create, format and edit medical documents, including court reports and legal papers, from digital dictation, audio recordings, or written notes including service specific information and medical and legal terminology.
To ensure timely production of medical, clinical or legal documents and following up action points from clinical/medical consultations in line with legislation and established timescales, in many cases timescales will be critical and management of workload and time will be required to ensure deadlines are met thus ensuring fees or complaints are avoided.
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document

Please refer the Job description for details