Clinical assistant- urgent care

at  Medway Community Healthcare CIC

• Are you an enthusiastic and motivated clinical support worker, looking for a new challenge?
• Do you have the skills to be part of a unique and established 24 hr service, providing urgent and unscheduled care?
• Are you a passionate about supporting patients with a wide range of clinical needs?
  If you answered yes, we’ve got the perfect role for you!
  We are looking for an experienced clinical assistant to work as part of the MedOCC clinical team. The job comprises of a variety of clinical skills such as assisting with the rapid review of patients, taking bloods and cannulation, along with non-clinical duties such as daily stick replenishment, equipment care and medication stock checks.
  To undertake highly skilled assistant support work (e.g. DVT pathway Wells Score, taking blood samples, D Dimer testing, INR tests) and reporting findings to the doctor or nurse.
  To observe and assist patients within the department providing first aid and basic life support as required.
  To be aware of role in emergency situations and instigate emergency procedures and assistance to senior staff.
  Assess for appropriate treatment aids such as crutches and slings, ensuring safe use of equipment by others through teaching and demonstration.
  Recognise and alert Clinicians to the unwell patient or deteriorating patient in the waiting room
  Supervises junior assistants, students, work place experience students and visitors to the service.
  Assess patient condition through basic observations, test results, assess patient comfort.
  To assist the medical and nursing staff with day to day treatment of urgent care patients at MedOCC bases.
  Ability to visit outlying bases for stock checks and equipment care.
  Competencies related to clinical assistance of patients in the urgent care service.
  So what else?
  This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
  We encourage staff to get involved in exploring new ways of working and service development.
  We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
  You’ll be able to develop your skills in a friendly and supportive team.
  Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
  The small print
  Informal visits can be arranged on request.
  We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
  MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
• Communication and relationship skills
  Welcomes patients, visitors and relatives to the clinical area, providing assistance, support and
  information where required. Being aware of and being able to assist clinicians and reception
  staff with overcoming barriers to communication.
  Provides direct interpersonal support to vulnerable patients in the department before and after
  their period of consultation.
  Exchanges factual information with patients using persuasion, reassurance, tact, empathy; may
  overcome barriers to understanding eg. where a patient has a physical impairment, mental
  health condition or learning disability.
  Answers the telephone when necessary in a polite and courteous manner and passes on
  enquiries to the administrative and reception team.
  Communicates effectively with the medical and nursing team.
  Communicates effectively with the operational team and support staff.
  Communicates effectively with community teams and other specialist teams as requested by
  the medical or nursing staff.
  Contributes to the handover of patient information to the clinical team, maintaining
  confidentiality at all times.
  Communicates effectively with supply chains and equipment maintenance departments to
  ensure that essential clinical supplies and equipment are available at all times.
  Reports incidents, accidents and complaints to the senior nurse on duty.
  Uses the Medway Community Healthcare information system and Adastra system as required.
  Able to instruct patients and carers providing direction and guidance on defined treatment
  pathways.
  To liaise with medical staff, nursing staff and therapists as necessary regarding patient care,
  highlighting any concerns while the patient is in the department.
  Internal: Operational managers, Medical Lead, Lead Nurse, Senior practitioner, Minor Illness
  Practitioners, Session Supervisor, Receptionists Doctors, Drivers, Volunteers, Locum staff.
  External: Accident and Emergency Staff, Minor Injuries, Phlebotomy, Ultrasound, X-ray, Ward
  Staff, Paramedics, Equipment Testing and Supply Department, Relatives
  Attend clinical & Team Meetings
• Knowledge, training and experience
  Good general education to GCSE equivalent
  NVQ level 2 in Health and Social Care or equivalent experience essential
  Foundation Degree desirable or willingness to undertake
  Substantial experience working as an assistant within the healthcare environment
  Experience of documenting and evidencing learning
  Understanding of acute and primary healthcare conditions
  Good written and verbal communication skills
  Good IT skills
  Ability to work as part of a team
  Awareness of limitations, personal strengths and development
  Flexible, reliable, organised
  Ability to work on own initiative and to manage own workload
  Ability to travel to dispersed sites in a timely manner
  Knowledge of care and related procedures, clinical observations and relevant legislation
• Analytical and judgement skills
  To undertake highly skilled assistant support work (e.g. DVT pathway Wells Score, taking blood
  samples, D Dimer testing, INR tests) and reporting findings to the doctor or nurse.
  To observe and assist patients within the department providing first aid and basic life support as
  required.
  To be aware of role in emergency situations and instigate emergency procedures and
  assistance to senior staff.
  Assess for appropriate treatment aids such as crutches and slings, ensuring safe use of
  equipment by others through teaching and demonstration.
  Recognise and alert Clinicians to the unwell patient or deteriorating patient in the waiting room
  Supervises junior assistants, students, work place experience students and visitors to the
  service.
  Assess patient condition through basic observations, test results,
  Assess patient comfort.
• Planning and organisational skills
  Manage and prioritise own workload for stock taking, equipment repair, ordering clinical
  supplies.
  Prepares clinical rooms for consultation and treatments.
  Prepares clinical equipment for daily use.
  Proactive in assisting the medical and nursing staff with patient care and specific tests as
  determined by the patient pathway and Rapid Review category.
  Assists the infection control link with staff training and audit
  To accurately and promptly carry out the instructions of the registered nurse or doctor on duty
  who is accountable for the delivery of care.
• Physical skills
  To assist the medical and nursing staff with day to day treatment of urgent care patients at
  MedOCC bases.
  Ability to visit outlying bases for stock checks and equipment care.
  Competencies related to clinical assistance of patients in the urgent care service.
  Hand eye co-ordination required when using test equipment e.g. blood glucose monitors, D
  Dimer, INR, venepuncture, manipulating wheelchairs.
  Ability to respond urgently to changing situations in workflow and the patients’ clinical condition.
  Daily checks of the resuscitation trolley.
• Responsibility for patient / client care
  To treat patients individually with direct supervision of a doctor or nurse.
  Act as chaperone as requested by the doctor or nurse.
  To undertake tests and treatments as directed in the urgent care bases.
  To maintain patient’s dignity, privacy and confidentiality at all times.
  Care for vulnerable patients attending to personal care, pressure area care and nutritional
  needs while under the care of the MedOCC service.
  To respond appropriately to clinical emergencies to ensure the patient receives appropriate
  response.
  Support Rapid Review clinician, recognise and draw attention to the unwell patient in the waiting room.
  Ability to perform BSL & MHLS
  Assisting the clinician with emergency ILS.
  Check drug expiry dates and submit replenishment order requests
• Responsibility for policy and service development implementation
  To adhere to the organisations policies in relation to Health and Safety, including Safeguarding
  Vulnerable Adults and Children policies and Infection Prevention and Control Policy.
  To comply with organisational and departmental policies and procedures and to be involved in
  reviewing as appropriate.
  Comments on proposed changes to policy or operational processes.
  May participate in discussions on proposed changes to procedures.
  Assisting with clinical audits, infection control, hand hygiene.
  Full JD can be found in the attachment

Please refer the Job description for details