Clinical Case Manager (SSP III)

at  California State University

Job no: 545509
Work type: Staff
Location: Fresno
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services
Position Description

JOB SUMMARY

The Student Affairs Clinical Case Manager is under the direction of the Dean of Students/Lead Clinical Case Manager. This role provides case management services to students experiencing varying degrees of need and/or distress. Assists students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, basic needs, and personal distress on students’ academic careers. Coordinates care, interventions, social support with appropriate referrals, and follow up services within a broad network of campus and community resources. Provides a safe, welcoming, and affirming environment for all students. Provides case management and support to students in crisis, students with complex psycho-social needs and students in need of support related to food, housing, and financial insecurities. Collaborates in providing support to students in distress by triaging concerns and coordinating a response from the campus community. The incumbent is readily accessible and provides consultations to faculty, staff, students, parents, and family members who are concerned about a distressed Fresno State Student. The Clinical Case Manager works closely with key offices (Student Cupboard, University Police, Counseling and Psychological Services, Academic Affairs, Student Conduct, CARE team, and Campus Response Team) to identify and intervene as early as possible with students of concern. The Clinical Case Managers serve as a resource to the campus community with a focus on mental health and essential needs of students and provide individualized comprehensive services for students.

KEY QUALIFICATIONS

• Ability to carry out very complex assignments without detailed instructions.
• Advise students individually or in groups on varied and complex matters.
• Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
• Reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
• Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative courses of action.
• Understand the roles and responsibilities of others and gauge relationships accordingly by considering the variety of the interrelationships, motivations, and goals of the members of the organization served.
  To view the full list of qualifications and job responsibilities, please click the Position Description button above.

EDUCATION AND EXPERIENCE

• Possession of these knowledge and abilities is typically demonstrated through the equivalent to three years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A master’s degree in counseling, Clinical Psychology, Social Work, or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.

Please refer the Job description for details