Clinical Governance Officer

at  Integrated Care 24 Ltd

WHO ARE WE?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Working across our Brighton and Herstmonceux sites
Hours Available 37.5 hours per week

WHAT’S IN IT FOR YOU: -

• £25,000 - £28,000 per annum, depending on experience
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes
  Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS and two references.
  For a job description and person specification please see below.

THE ROLE

Are you passionate about improving patient care and ensuring high standards in healthcare?
Do you currently work within Primary Care and looking for the next step up?
If so, then why don’t you join our dynamic Primary Care Quality team as a Clinical Governance Support Officer! We’re seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare.

ABOUT THE ROLE

As a Clinical Governance Support Officer, you’ll be at the forefront of our quality improvement initiatives. You will work closely with the Primary Care Quality team, providing essential support in complaints handling, incident investigation, RFI/DSAR requests/admin, clinical audit administration, and patient satisfaction. You’ll also contribute to the development of key policies and procedures that guide our operations.

KEY RESPONSIBILITIES

• Support the PC Operations Manager, Clinical Leads, Registered Manager and Practice Managers as required.
• Undertake day-to-day supervision of the IT support system (Ulysses) for Clinical Governance management for the PC Group. Design and provide reports on incidents, complaints, requests for information, and risks.
• To lead the development, implementation and maintain systems of communication and data management for the PC Group, including record keeping and reporting to provide effective assurance and evidence of compliance.
• Support senior managers with action planning, alerting them to imminent compliance deadlines and collating of evidence as required.
• Input complaints, compliments and incidents onto the Ulysses database, keeping an accurate record of any agreed actions, notes, telephone contacts, progress with the case and the outcomes.