Clinical Informatics (Cl) Education Specialist

at  Providence

DESCRIPTION

This role is a remote role, however, the successful candidate must reside in one of our footprint states which are: AK, WA, OR, MT, CA, TX.
The Clinical Informatics (Cl) Education Specialist serves as a positive, progressive learning and development informatics professional focused on supporting PSJH Cl education goals for EHR and other information systems deployment, sustainment, adoption, and optimization activities.
Collaborating with other Cl team members, system analysts, and stakeholders, the Cl Education Specialist is responsible for the development of materials and learning packages with attention to adult learning principles, instructional design best practices, content efficiency and user self-sufficiency. Using established PSJH Cl instructional design models and format standards, the Sr. Cl Education Specialist will design, create, maintain, and optimize information systems education curriculum and adoption materials, including multimedia deliverables, to support in-person and virtual instructor-led training, self-paced online learning, Credential Trainer materials and other system adoption initiatives for the entire PSJH organization, its affiliates and Community Connect customers. As an informatics professional, the Cl Education Specialist also participates in system and workflow design and optimization and participates in deployment go-lives.
Responsibilities also include supervised build and troubleshooting of system training environments needed for education delivery. This position requires working on multiple work assignments with varied timelines, requiring proficient use of technology and project management skills.

JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent collaboration and team building skills.
• Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions.
• Ability to perform work independently with minimal supervision.
• Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.
• Demonstrated planning and project oversight/management skills.
• Ability to effectively communicate verbally and in writing to a wide range of audience and for different types of deliverables including online learning, change communication and training deliverables; excellent listening skills; strong editing, and proof-reading skills.
• Ability to conduct learning task analysis derived from understanding system functionality and end user workflow to identify learning objectives to meet curricula performance outcomes, ability to develop exercises/practice scenarios to support performance outcomes, ability to evaluate effectiveness of training.
• Ability to quickly learn and understand end user workflow and system functionality to be able to guide education approach and materials content.
• Proficiency in Microsoft Office suite of products.
• Ability to effectively work with geographically separated teams. Ability to travel occasionally to support health system initiatives.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Clinical discipline, Information Technology/Informatics, Business, Education, Management, Communications, or related field or equivalent educ/experience
• 2 years in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting.
• Experience with EHR systems.
• Experience with benefits and challenges of adult learning.

Preferred Qualifications :

• Informatics certifications or credentialing upon hire (may be equivalent for up to 2 years of experience for this position at the hiring manger’s discretion).

ESSENTIAL FUNCTIONS:

• Collaborates with other Clinical Informatics (CI) team members, business informatics, system analysts, and stakeholders to support informatics education, adoption, and communication efforts for business and clinical information systems and technologies deployment, sustainment, and optimization.
• Serves as the change communication and education subject matter specialist in project teams, collaborating with core leader and Sr. Education Specialists a needed.
• Supports curriculum design and review efforts providing guidance to support effective and relevant learning objectives and content.
• Trains, mentors, and communicates with PSJH Affiliates, Community Connect, and PSJH Epic Credential Trainers.
• Designs, writes, and creates curriculum and adoption materials, including multimedia deliverables, to support in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of audiences as assigned.
• Authors content that is flexible, relevant, and supports end user self-sufficiency using established PSJH CI design models, formatting, publishing, and content management standards.
• Designs for and develops online video and interactive training materials using eLearning authoring software as assigned to support achievement of learning objectives identified as appropriate for audience learning needs.
• In collaboration with Sr. Education Specialists, develops, builds, and maintains training scenarios (e.g., patient build and practice users) in system training environments, including build documentation and supportive user references. Trouble-shoots issues related to scenarios and system training environments.
• Participates in CI team content quality review processes and edits education deliverables to support consistency and adherence to CI education standards and style guidelines.
• Participates in the training of end users – virtually or in-person.
• Reviews assessments, evaluations, and other feedback mechanisms to determine effectiveness of education deliverables and delivery providing recommendations for and/or instituting improvements in accordance with best practice and adult learning theory to achieve education goals.
• Manages assigned content and monitors for currency. Updates content based on system or process changes in a timely manner following CI education standard processes.
• In collaboration with team leaders and senior team members, guides education materials distribution via the PSJH LMS and other CI standard tools.
• Supports role mapping and training logistical planning for large deployments.
• Develops communication related to education efforts for deployments, upgrades, optimizations, and other system changes as assigned.
• Participates in other Cl activities, such as system and workflow design and optimization, training, go-live support, and other activities as assigned. Expected to travel for work activities as assigned.

ADDITIONAL RESPONSIBILITIES:

• Demonstrates compliance with PSJH and departmental policies and procedures. Maintains compliance with annual PSJH education requirements.
• Maintains professional and technical knowledge required to fulfill role functions and work assignments