Clinical IT Specialist

at  Wellpath

You Matter:

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

NOW IS YOUR MOMENT TO MAKE A DIFFERENCE IN THE LIVES OF THE UNDERSERVED.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society’s most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.
Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan.
We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.
How you make a difference:
The Clinical IT Specialist will work closely with the Clinical Technology and IT Support teams to support clinical IT applications implementation, training, and support needs for non-standard contracts. This position will oversee and troubleshoot complications, making sure they are being triaged and resolved, and that support is provided during Clinical Application go lives for new and existing contracts. This position partners with customer success positions ensuring auditing is performed and that any issues are escalated appropriately.

Key Responsibilities:

• Design and implement a comprehensive training plan using approved methods, and develop necessary training documentation.
• Identify and assess current and future training needs, and perform clinical discovery to fill out site-specific configuration templates.
• Provide support before and during go-live, troubleshooting user issues, and escalating unresolved cases to the appropriate teams.
• Coordinate logistical needs for training sessions, including arranging venues, equipment delivery, and on-site support.
• Collaborate with project management, business teams, IT teams, and leadership to ensure a smooth transition from implementation to post-go-live support, maintaining a training calendar and attending regular supervisor meetings.

Qualifications & Requirements:

Education

• Bachelors or equivalent experience

Experience

• Three (3) years of experience in a clinical setting preferred
• Experience training groups and individuals using a variety of methods
• Experience creating Training Documentation

We are an Equal Employment Opportunity / Affirmative Action Employer:
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description

• Design and implement a comprehensive training plan using approved methods, and develop necessary training documentation.
• Identify and assess current and future training needs, and perform clinical discovery to fill out site-specific configuration templates.
• Provide support before and during go-live, troubleshooting user issues, and escalating unresolved cases to the appropriate teams.
• Coordinate logistical needs for training sessions, including arranging venues, equipment delivery, and on-site support.
• Collaborate with project management, business teams, IT teams, and leadership to ensure a smooth transition from implementation to post-go-live support, maintaining a training calendar and attending regular supervisor meetings