Clinical Mako Support Specialist Technical Specialist Wallonia Luxembourg

at  Stryker

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THE JOB’S MISSION:

For our innovative Mako robotics system, we are looking for a Clinical Mako Support Specialist to cover the clinical field service in the Luxembourg area. While the geographic area of the job is Luxembourg, we are open to candidates who can commute daily from anywhere nearby.
The Mako enables surgeons to have a more predictable surgical experience when performing joint replacement surgery (hip, knee). With your strong communication skills, you will brief the assigned customers and provide them with intensive on-site guidance before and during surgical procedures in all areas of application of the Mako Robotics System. After an intensive training and onboarding phase of 6 months including certification, you will work within a highly engaged team that truly cares about making healthcare better by providing best customer product support with a high level of personal responsibility.
Learn more about what a Mako Product Specialist does at Stryker and get to know Avnish: https://www.youtube.com/watch?v=UbSzewU_YdY
Learn more about the Mako robot: https://www.youtube.com/watch?v=s-hSfOKrAZI

• You will provide clinical product support to all end users (surgeons, healthcare professionals, nurses) and on-site guidance and assistance during surgical procedures with the Mako robotics system. Therefore, you will mainly work with assigned accounts within your defined territory.
• You will prepare pre-operative CT scans for use in conjunction with the Robotic Arm Interactive Orthopedic Mako system to assist surgeons in preoperative implant planning, implant sizing and positioning.
• You will provide surgeons and OR staff with training and clinical/technical support during the surgery of the robotic arm applications, associated equipment and instruments to insure ideal placement and precision of the hip or knee implant.
• During the surgery, you know the procedure inside out so you can be one step of the scrub/scout nurse as you will need to tell then (at times) what implements to pass the surgeon, in what order and at what time. Additionally, you will solve potential product problems for customers in a highly satisfactory manner.
• You will collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products and build strong relationships with key surgeons and OR staff at targeted accounts.
• In addition to providing ongoing education, you will be a crucial conduit to our Stryker engineers for feedback on product design.
• Additional tasks will include creating case reports, resolving product problems, obtaining purchase orders, monitoring inventory and assisting sales and marketing teams in an effort to increase account growth of the Mako robot.