Clinical Manager

at  Womens College Hospital

Women’s College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you’re ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women’s College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Building on the momentum of our Healthcare Revolutionized 2018-22 Strategy, our [r]Evolution Build Back Better Strategic Framework outlines our path forward into 2024. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

JOB DESCRIPTION

An exciting permanent full-time, opportunity as a Clinical Manager exists for the following programs – Sexual Assault & Domestic Violence Care Centre (SA/DVCC) and Crossroads Refugee Clinic. This position will have day-to-day operational responsibility, reporting to the Clinical Director, Primary Care.
The WCH SA/DVCC program supports the Greater Toronto catchment and surrounding areas in ensuring that all persons who are survivors of sexual assault and/or domestic violence have access to timely support and the highest quality of specialized care to address their individual health, psycho-social, and forensic needs. The program provides 24-hour care in partnership with several community organizations and is mobile to seven Emergency Departments in the Greater Toronto Area.
The Crossroads Refugee Clinic at Women’s College Hospital (WCH) provides comprehensive primary care services to newly arrived refugee clients for their first two years in Toronto. At the Crossroads Refugee Clinic interprofessional primary care services such as, management of chronic disease, acute issues, anxiety, and depression as well as health education and disease prevention are provided for refugee families in a manner that is culturally competent and that breaks down the barriers that currently prevent access to and provision of health care. After two years, the clinic helps patients find a primary care provider in their community and ensure a seamless transfer of care.
The Clinical Manager will embrace the vision and mission of Women’s College Hospital and translate this to the Health Care Team. The Clinical Manager reports to the Clinical Director of Primary Care and works with the Department Head of Primary Care and Medical Director of Care of the respective programs to implement the vision for Ambulatory care services, as well as collaborating with internal and external partners.
The Clinical Manager will serve as the inspirational leader for their team(s). They will have significant experience in acute, ambulatory and/or community care. They will demonstrate an approachable leadership style that is adaptable to the internal and external changes that impact the unit. They will therefore demonstrate leadership competencies in interpersonal communication, customer service, diversity management, conflict management, human resource management, interpersonal skills, negotiation and influence, self-management, teaching others, career specific expertise and teamwork. The Clinical Manager’s leadership must also include experience in labour relations, change management, and understanding the human side of change.

QUALIFICATIONS

• Successful completion of an undergraduate degree in Health Sciences such as Nursing or other recognized health care discipline required; Masters’ degree preferred.
• Current registration in good standing with a Regulatory College (related to a given health profession).
• Minimum ten (10) years’ of progressively responsible and related clinical management experience in nursing practice and/or health discipline practice
• Recent experience in a managerial or similar leadership role, minimum five (5) years’ progressive leadership experience preferred.
• Experience working in a hospital environment, Sexual Assault/Domestic Violence care setting as well as working with underserviced/marginalized or refugee population preferred.

Experience with trauma informed approach to care

• Excellent human and financial resource management and strategic planning skills required.
• Excellent interpersonal and relationship skills, liaising comfortably with health service providers and other partners, from front line staff through Senior Management and other officials
• Excellent organizational, prioritization, and time-management skills required to coordinate multiple activities, issues and projects simultaneously
• Change oriented with positive continuous improvement/quality improvement experience required.
• Collaborative and client service oriented with the proven ability to work effectively with a diverse group of community partners and colleagues.
• Excellent verbal and written communication, including presentation/facilitation skills to a broad range of audiences; effective influencing and negotiating skills are also valued.
• Proven ability to use sound judgment in assessing difficult situations, coupled with ability to take a creative and proactive approach to problem recognition, solving and conflict resolution.
• Ability to work in a self-directed manner as well as the ability to work effectively as a team member required.
• Demonstrated commitment to continuing education and professional development of self and others.
• Knowledge of collective agreements and managing a unionized labour force.
• Demonstrated engagement and commitment to WCH vision mission and values.
• Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria
• Professional behavior and excellent communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all

• Works collaboratively with internal and external partners, to plan and co-ordinate the implementation of new programs and services with outcomes focused on excellence in patient care and fiscal responsibilities.
• Leads and focuses the Health Care Teams’ efforts to develop a plan to identify, monitor and minimize high-risk situations ensuring a safe work and patient care environment.
• Acts as a role model/mentor to unit staff and ensure compliance with professional standards, e.g., College of Nurses of Ontario.
• Maintains an organizational climate that promotes staff development, education, achievement, quality improvement, research and professionalism and working in collaboration with the Clinical Director/program’s Medical Directors.
• Strategically plans, implements and evaluates new and existing program developments consistent with WCH vision and priorities.
• Establishes processes to incorporate customer feedback as part of the annual staff performance reviews, and meets with staff annually to review performance and set annual objectives.
• Consults with internal and external partners such as Emergency Departments, shelters, congregate living facilities and community organizations to identify needs and develop a plan of action to ensure that expectations and services and care needs can be met.
• Ensures a continuous focus on patient experience improvement by developing an open process to respond to patient care issues that includes participation of the Health Care Team.
• Nurtures and cultivates community linkages/partnerships to support patient care and access, especially for our underserviced and marginalized patient populations while ensuring that we meet the mission and vision of WCH.
• Develops data gathering for meaningful interpretation in order to provide accurate information for program decisions and potential research initiatives. In addition, seeks out evaluative indicators for the teams to implement and monitor.
• Maintains close working relations with other internal departments as well as the SA/DVCC Network for consultation, decision-making and problem solving.
• Manages human resources; staffs appropriately to provide cost effective and productive use of human resources within approved staffing budget; facilitates communication and problem solving between all members of the Health Care Team; schedules staff; assesses and evaluates staffing requirements; identifies performance management issues and develops action plans for correction, then counsels staff as necessary, providing guidance regarding roles and responsibilities.
• Provides the leadership necessary to coordinate the activities of all staff including nursing, physicians, learners, coordinators and clerical to ensure that patient satisfaction and safety are maintained.
• Encourages and raises awareness among staff and physicians to participate in measures promoting fiscal responsibility with respect to resources.
• Ensures that appropriate material resources are available for the provision of quality patient care and manages these resources with budget/contractual arrangements. Employs formal and informal networks to creatively meet the changing needs and budget targets and ensures successful operations of the unit.
• In collaboration with the Health Care Team builds, a culture that is focused on ensuring safety and best practices and delivers the highest possible levels of patient satisfaction is a primary focus of the unit.
• Develops strategies with the Health Care Team to improve clinical processes, and improves timeliness of care and patient outcomes.
  As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.
  The responsibilities described above are representative and are not to be construed as all-inclusive.