Clinical Performance Improvement Consultant, Experience of Care

at  Sutter Health

POSITION OVERVIEW:

Provides clinical leadership, direction, consultation, guidance, and support for performance improvement strategies to improve the patient experience across the care continuum. Leads and facilitates the development, deployment, and monitoring of patient experience initiatives, clinical quality improvement projects, patient safety improvement initiatives, and organization improvements to achieve top decile patient experience outcomes and accelerate the clinical quality and safety goals. Provides clinical expertise, performance improvement consultation, analysis, gap assessment, group/team facilitation and development, and guidance for disseminating practices that improve patient engagement and clinical outcomes. Deliverables result in practical, significant, and measurable improvements in patient experience, quality, safety, service, and efficiency across the organization; Consults and coaches process owners, value stream owners, paired leaders, and sponsors, and Contribute to the development and execution of training and infrastructures for the enterprise performance management system.
This is a work from home position with onsite visits to hospitals and clinics.
Job Description:
Candidate must live in the Northern California Sutter Health footprint. Candidate must come on site to hospitals and clinics as needed. This is NOT a remote role.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor’s: Healthcare Administration, Nursing, Business, or related field

TYPICAL EXPERIENCE:

8 years recent relevant experience.

DEPARTMENT REQUIRED EXPERIENCE:

Sutter Health System Office/Patient Safety department: Certification in patient safety such as NPSF, HIH, John Hopkins or related organization required upon hire.

SKILLS AND KNOWLEDGE:

Thorough knowledge of health care delivery and quality improvement is required, including clinical care management and/or quality management.
Knowledge of lean performance improvement methodology and management systems.
Demonstrated ability to successfully influence and develop effective working relationships with healthcare executives, physician, and clinical leaders.
Job Shift:
Days
Schedule:
Full Time

WEEKEND REQUIREMENTS:

None

Please refer the Job description for details