Clinical Program Director - Sacred Heart Medical Center - Spokane

at  Providence

QUALIFICATIONS

• Bachelor’s Degree in Healthcare, business, economics or related field; and Master’s Degree in Healthcare, business, economics or related field (preferred)
• 7 years of management or administrative experience in health care, preferably in an integrated health delivery network
• 7 years of solid financial background gained through both operations and business planning
• Ability to develop strong working relationships with physicians and other health care professionals
• Working knowledge of healthcare reimbursement principles, information systems, cost management, quality management, culture of excellence and change management
• Understand and be comfortable in a matrix structured environment
• Understand the needs and preference of population served and manages the efficiency and quality of services for a patient population across service lines and divisions, in concert with physician partners
• Solid financial background gained through both operations and business planning experience
• Process information, adapt quickly to changing healthcare environment and have ability to lead projects (from conception to implementation)
• Change Management
• Cognitive and strategic thinking skills / Decision making
• Strong oral and written communications skills
• Prioritize and organize work in an accurate and timely manner
• Computer skills – full proficiency in MS Office Suite; Collaboration Software and web-based medical support systems.

THE ROLE

The Clinical Program Director for Women’s & Children’s Services is accountable for leadership, direction, and administration of Children’s Services Clinical Programs and will also provide strategic leadership for Women’s Services across the care continuum in the INWA Service Area. The Clinical Program Director builds relationships resulting in compassionate care and committed teams across the delivery system and with all stakeholders. Work is completed with a thorough understanding of and commitment to the Providence Core Values and Leadership Model. The Clinical Program Director will be an integral part of the Health Care Delivery Network team. The Program Director will make decisions affecting strategy, implementation and management of resources. In this role, the Program Director will:

• Provide leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness and positive relationships with other departments, members of the medical staff, physician practices and all stakeholders within the scope and span of control.
• Develop overall budget and targets to ensure financial performance measures are met for the programs across the delivery system.
• Partner with medical staff to ensure the presence of an on-going quality improvement program by providing leadership for patient safety, quality improvement, service excellence, physician satisfaction.

ESSENTIAL FUNCTIONS

• Assess markets and determine areas of opportunity/threat within programs.
• Collaborate effectively across programs, hospitals and with all clinical and business divisions to develop and/or enhance programs and service delivery in a coordinated way to best serve patients and community.
• Collaborate with Providence Medical Group and other non-employed physicians to develop systems of care for Children’s and Women’s programs. Engage physician leadership in the planning, development, implementation and monitoring of program goals and objectives across the integrated system and with key physician groups in the market.
• Collaborate with payors to develop new financing models to connect program strategies in support of affordability, high quality and coordination of care (bundled payments).
• Collaborate with finance to develop pricing strategies in each market. Define expectations for price point determination of appropriate costs of services through analysis of input costs, standardization, evidence-based protocols, delivery in lower cost settings, etc.
• Develop overall budget and targets to ensure financial performance measures are met for the service lines.
• Provide leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness and positive relationships with other departments, members of the medical staff, physician practices and all stakeholders within the scope and span of control.
• Partner with medical staff to ensure the presence of an on-going quality improvement program by providing leadership for patient safety, quality improvement, service excellence, physician satisfaction and program growth and development.
• Collaborate effectively with ambulatory and acute physician/administrative leaders to develop and/or enhance programs and service delivery in a coordinated way to realize goals.
• Participates with the community through leadership servitude in the context of furthering the health of children and women in the INWA service area.
• Represent service lines/programs on key committees for formulation of strategies and tactics to achieve critical performance improvement in health care delivery.
• Partner with clinical dyad partner and key MD leaders to maintain strong, collaborative relationships across the continuum and develops succession plans.
• Create and engage high performing teams around key initiatives without direct line authority for staff. Gains trust and build strong relationships across the continuum of responsibility and authority.
• Establish priorities for program marketing development and outreach designed to support growth.
• Develop research strategies within programs, provides implementation plans, and monitors financial and scientific outcomes.
• Identify strategic philanthropic priorities and partners with PHC Foundation to achieve targeted goals.
• Participation with population health strategies.
• Collaboration with related specialties in adult areas (i.e. Heart Institute).
• Innovative alignment with technology opportunities.
• Collaboration with area medical schools.