Clinical Recruiting Coordinator

at  BIOPHARMA SERVICES INC

• Maintain up-to-date knowledge of study information and study planning strategies
• Assist Manager/Director to maintain up-to-date knowledge of competition and industry trends
• Collaborate with Manager/ Director in the development of recruitment strategies for various segments of the population and ensure that an adequate number of suitable volunteers are recruited for all studies
• Conduct regular communication of goals, priorities and studies with Clinical Contact Centre Representatives to keep staff informed of daily objectives and study enrolment status
• Changes from scheduled timelines or recruitment challenges are communicated in a timely manner to mitigate risks associated with study enrolment
• Manage the tasks of the Clinical Contact Centre Representatives including acknowledgment of Study Briefings, updating the clinical database, responding to inbound calls and booking appointments
• Organize, oversee and conduct clinical staff training
• Assist Manager/Director to do performance reviews and coaching
• Write, Revise, and approve SOPs and internal procedures
• Participates in protocol review and development
• Enter and/or update potential volunteer information in the Recruitment Database
• Preparation of Study Master List
• Generate recruitment highlights (protocol summary)
• Informing potential subjects of their medical screening results
• Ensures that the volunteer’s study participation history; washout and lockout dates as per Clinical RSVP (cRSVP) are verified and cleared prior to study admission.
• Assigning tentative subject numbers
• Offer study participation and provide tentative study information to potential study volunteers
• Administer telephone questionnaires to potential study volunteers
• Look, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).
• Populates the study-specific details into CDMS (including all pertinent details including but not limited to the study drug/ study demographics/ stipends/ referral fees/ screening allocations/ study-specific inclusion & exclusions etc…)
• Build and maintain solid relationship with study volunteers by providing excellent customer service
• Resolve any volunteer related issues in a professional and timely manner
• Provide metrics on advertisement, performance and recruitment activities
• Provide statistical reports to management e.g. month end report, study recruiting stats
• Participate in departmental meetings and assist management in implementing outlined departmental initiatives and developing strategies to maintain and increase subject retention
• Perform any other duties as required permissible by training and experience

Please refer the Job description for details