Clinical Research Recruit

at  Bio Pharma Services

POSITION SUMMARY:

Perform telephone interview and day-to-day activities of Recruiting department.

QUALIFICATIONS:

• Undergraduate degree in sciences or equivalent
• 1 - 2 years’ experience in a customer service environment and/or call center
• 1-year work experience in a CRO an asset
• Previous sales experience preferred
• Strong organizing and planning skills to work independently with efficiency and accuracy
• Excellent interpersonal and public relation skills
• Demonstrated proficiency in English, with excellent oral and written communications skills
• Decisive, good decision-making skills, able to escalate response to situations when relevant
• Proficient in Microsoft Word and Microsoft Excel

• Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:
• Reviewing screening criteria,
• Providing an overview of the study,
• Responding to volunteer preliminary questions,
• Capturing brief medical and medication history of volunteers
• Completion of required paperwork
• Book appointments for potential volunteers for onsite screening and assign volunteers to studies based on the results of medical screening visits
• Daily data entry, maintenance and updating of electronic volunteer files into Bio Pharma Services Inc. subject database for telephone recruitment
• Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
• Create documents as required by recruitment and screening processes including, but not limited to:
• Create Recruitment packages
• Prepare lists for screening
• Process referrals and referral payments
• Master lists for Check-ins
• Participate in training of new hires if experience allows
• Involvement in departmental meetings
• Cooperate with and support the Quality Assurance (QA) group during audit activities
• Ensure compliance with appropriate BioPharma Services Inc. SOP’s and GCP and ICH guidelines
• Other duties as may be required & as training and experience allow
• Remote position