Clinical Service Hub Team Lead

at  Canadian Mental Health Association

WHY JOIN CMHA KENORA?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive Health Benefits
• Employee & Family Assistance Program
• Paid Vacation Days
• Learning & professional development opportunities

Deadline to apply: November 4th, 2024

QUALIFICATIONS:

• BSW, MSW or registration with the College of Nurses of Ontario Registration or eligible for registration with a regulatory College
• Experience working with individuals who are homeless and marginalized who also have mental health and addiction struggles and/or demonstrated ability to work with this population
• Personal qualities of empathy, understanding, and patience Good interpersonal communication and relationship building skills Ability to communicate professionally with community agencies Knowledge of community resources
• Cultural competence for diverse populations Understanding and applied knowledge of Recovery Model
• Understanding of trauma informed practice and implementation Good documentation skills
• Ability to learn and understand online scheduling Proficient computer skills
• Demonstrated understanding of personal space and ability to role model healthy boundaries Ability to manage conflict and crisis situations
• Leadership and supervisory experience Demonstrated time management skills
• Ability to work independently as well as in a team environment Creative problem solving
• First aid & CPR/AED, Mental health first aid, and NVCI or willing to obtain

• Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
• Screening of patrons through the use of approved clinical assessment tools (VI-SPDAT, OCAN Assessment etc.)
• Ensure diversion of patrons to clinical services are being completed through the Kenora Emergency Shelter Operations Team Lead
• Individualized Recovery Planning and strategies to support the achievement of goals and objectives
• Assertive engagement with clients of the Kenora Emergency Shelter to connect them to services
• Make appropriate recommendations for supports and services
• Consult and collaborate with community partners to support recovery planning for clients
• Liaise with key community stakeholders and partners to assess community and client needs
• Encourage understanding and support for clients by developing and maintaining working
• linkages with law enforcement, primary care, human service agencies, and with informal community resources
• Continuous assessment of risk
• Continuous assessment of risk related to the clients housing needs
• Advocacy or linking of clients with appropriate services, supports and resources in order to meet the goals and objectives of the recovery plan
• Conducting regular formal or informal evaluation of client satisfaction, achievement of goals, reassessment of service requirements and or needs in consultation with the client
• Direct provision of side by side support with clients where appropriate
• Provision of supportive counselling where appropriate
• Assist clients and provide modeling for problem solving and priority setting
• Referral to community agencies and services where appropriate
• Provide service navigation to clients
• Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association, Kenora Branch
• Outcome monitoring and evaluation
• Professionally representing Canadian Mental Health Association, Kenora Branch
• Drafting all necessary correspondence and reports regarding clients and Team Lead reports
• Participation in administrative and office functions, including ongoing maintenance of office space
• Participation in educational and professional development opportunities
• Ensure safety and security of all patrons during shift, including interpersonal safety and security of the shelter
• General administration duties
• Prepare clinical staff schedules that pertain to the Kenora Emergency Shelter and maintain scheduling program (approving time off requests etc.)
• Communicate changes and new rules/regulations to staff; ensure all operation and program policies and procedures are being followed
• Coordinate and facilitate orientation of clinical staff of the Kenora Emergency Shelter
• Participate in recruitment of new staff
• Conduct staff supervision, performance review and team meetings
• Attend education/training opportunities as required
• Continue to build relationships within the community through one-on-on networking, group meetings, and public outreach as directed by Chief Executive Officer
• Participate on specific committees or working groups as assigned by Chief Executive Officer
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
• Support an environment which avoids, prevents and corrects all activities or actions which may
• result in an adverse outcome in the delivery of mental health services
• Responsible for self-care
• Other duties as directed