Clinical Services Administrator

at  Avon and Wiltshire Mental Health Partnership NHS Trust

Are you looking for a opportunity to make good use of your administrative skills supporting a Specialised Mental Health team. If so this role may interest you. This is a part time post providing administrative support to our friendly and busy BSW Perinatal team . The team looks after women with mental health issues which occur during pregnancy or in the first year afterwards.
You will be joining an administrative team of three other Band 3 administrators and one Band 4 administrator. We are a busy team and you will need to have excellent communication and organisational skills in order to complete a wide range of administrative duties. You will need to be able to demonstrate empathy with service users who may be experiencing Mental health challenges. You will receive regular supervision and have access to training
You will need good communication skills as you will be dealing with telephone calls and emails from Service users and other professionals. Most of the work is generated through a shared admin email box and the work is allocated throughout the administrative team. The ability to take accurate messages and ensure they reach the right person is essential.
Other duties will include managing lone working and supporting the Duty worker with admin tasks. You may be asked to take minutes and provide support to our Medical Consultants. You will be updating progress notes on Rio and uploading documents. Training will be provided
The BSW Perinatal team looks after women with mental health issues which occur during pregnancy or in the first year afterwards. We are a friendly and supportive team with a wide range of medical professionals including Nursery nurses, Social workers, Mental health Nurses ,Psychologists, Occupational Therapists and Consultants.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
This is a clinical team administrator role and some of the duties will be:
Answering the telephone and effectively dealing with messages.
Using patient records system including uploading documents.
Processing referrals.
Setting up appointments .
Formatting letters.
Updating progress notes.
Helping to manage the admin inbox and responding to incoming mail appropriately.
Minute taking.
Duties to include general administration to support needs of the service

Please refer the Job description for details