Clinical Services Navigator - Cardiac Surgery Clinic

at  Novant Health

QUALIFICATIONS

• Demonstrated ability to deliver exceptional patient experiences.
• Strong collaboration skills with a multidisciplinary healthcare team.
• In-depth knowledge of community resources, post-acute care, and ambulatory options.
• Commitment to Novant Health’s values of respect, compassion, inclusion, empowerment, inspiration, and courage.
• Cardiology background, preferably electrophysiology (cardiac devices).

EDUCATION

4 Year / Bachelors Degree Preferred
Relevant fields of study include Nursing, Social Work, or Healthcare Administration.
Licensure/Certification: Active RN licensure Required
Responsibilities:

• Facilitate care coordination from acute to ambulatory settings.
• Collaborate with Physicians, Case Managers, and other healthcare team members to ensure smooth coordination of care and follow-up appointments.
• Serve as a resource for care coordination, providing guidance for medically and/or psychosocially complex cases.
• Maintain current knowledge of available community resources, post-acute care, and ambulatory options.
• Implement NHFDNH safety behaviours and high reliability strategies to enhance patient safety and experience.