Clinical Solutions Specialist PSE-1

at  Elekta

Sydney, Australia
The Clinical Application Specialist represents the clinical end user within the Business. With clinical qualification & experience in Radiation and / or Medical Oncology, you will provide clinical expertise to aid in the development of new technologies and products following the product creation process. Additionally, you will be supporting Elekta’s portfolio of established products, this includes delivering new features, product training to Elekta colleagues, handling escalated clinical application support issues as well as proactively investigate and resolve their support issues.

QUALIFICATIONS -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

• BSc degree (or equivalent) in Health Care, Nursing or similar fields is preferred.
• Minimum of 4 years clinical experience using MOSAIQ. (Radiation Oncology and Medical Oncology)
• Knowledge of /experience with other Elekta applications; EG, Elekta One Smart Flow, Smart View, and Analytics.
• Must be self-motivated and able to interact well with others. Strong analytical, problem solving, and presentation skills is a key success in this position.
• Excellent written, verbal and IT communication skills.
• Must be able to travel domestically and internationally up to 25%.

What you’ll get:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

HOW TO PROCEED?

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, Please note that we do not accept applications by e-mail.
We are an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
The US base salary range for this position is $110,000- 120,000

• Assess the Customer Experience (in cooperation with the Account Team) to determine if the customer’s workflows are optimized.
• Provide clinical specialist expertise for new product and release implementation.
• Partner with the Regional Readiness team to ensure quality software is rolled out to our customers via the region.
• Provide clinical input to the product team during the product creation process and ensure user needs are met.
• Interface with Product Owners/Managers, User Centered Design team, and participate in relevant meetings, i.e., system demo, PI planning to understand features in new product/release.
• Assist Global Education and Training in development of training materials, implementation, and support plans for new software releases.
• Deliver clinical training and support to the regions for the initial implementations of new releases.
• Provide relevant customer feedback on implementations of released products in the field to relevant internal teams, i.e., Product Managers, R&D Engineering.
• Partner with GET and ICT to develop and deliver required clinical training programs in a timely manner in preparation of new releases.
• Develop product/feature demonstration under Product Manager’s guidance.
• Provide Knowledge Transfer and Regional Implementation meetings to regional staff.
• Provide regional support teams with assistance on clinical issues and handling escalated issues per established policies and procedures.
• Team members would not lead but assist the training development team - provided input in terms of content that should/shouldn’t be included and well as reviewing initial drafts.
• Provide clinical expertise and support to other departments both within the PSE team as well as other areas of the business, i.e., Service Engineering group when required.
• Review and understand new product features as defined by Product Management.
• Shadow/assist the Validation teams on internal and ‘customer led’ validation activities to obtain user feedback for product development and solutions.
• Liaise with Technical Training, Service Documentation and Product Management to manage and assist with the production of user documentation.
• Offer clinical overviews and insight to other parts of the organization as requested for example, end to end workflows, system demonstrations and clinical reviews of prototypes.
• Provide relevant parts of the business with information on advances in radiation and/or medical oncology by reporting on site visits, conference and user meetings, and analysis of scientific literature and by maintaining regular end user contact as directed.
• Develop and suggest new ideas, systems, procedures and ventures as directed to achieve Business Objectives.
• Maintain a continuous professional development program (clinical or commercial), participating in training courses as agreed within the company’s appraisal process.
• Provide input into marketing material (print, electronic, video, photo shoots).
• Undertake work as allocated and directed by your manager.