Clinical Specialist

at  PEI Surgical

PAIN MANAGEMENT

The Company:
PEI is in business to Create Better Outcomes. Better outcomes for our patients, customers, colleagues, and industry
partners. Named a “Great Place to Work” in 2024, PEI works with major brands from world class manufacturers and trusted
partners such as Johnson & Johnson, Ansell, Boston Scientific and ResMed. This is an exciting opportunity to work with a
company whose focus is serving our customers, developing our people and living the ABC’s (Ambition, Better Outcomes &
Connected Teams) and Behavioural Standards that guide us in PEI.
A professionally run, family business, with over 100 employees, PEI has been in business since 1963. Over the years PEI
has moved from being a general medical distributor to become a specialist distribution partner, adding real value for the
manufacturer and providing the highest standards of service to the customer.
The Person:
The successful candidate will work with the Pain Management Team to promote company products through education of
current & potential customers by providing excellent clinical education and support. You will build relationships with all
business partners, be confident dealing with complex product offerings and ideally have prior experience working in
operating theatres, in either support or nursing capacity. You will engage with our customers to ensure we understand their
needs and collaborate with the PEI Operations Team to ensure the needs of all stakeholders are met.
PEI is committed to delivering a first-class service. All its clinical and sales representatives are equipped to give expert
advice on the ward, in the OR, or in the patient’s home. The focus on Customer Obsession together with detailed product
expertise ensures our unrivalled customer care and excellent on-going product support, which have become synonymous
with the PEI brand.
The Role:
Reporting to the Sales Director, you will be responsible for clinical support of Pain Management products. You will work
closely with the current Pain Management Team, customers and patients to provide clinical and technical support and
education.
While PEI has a 32-county focus, your primary responsibility will be Leinster, primarily Dublin, however a flexible approach
is needed to travel to South/West and North of Ireland as required weekly.
Basic Requirements:
A relevant clinical qualification with at least 3 years experience essential
A Business/Sales qualification is an advantage
A willingness to work in a clinical support role
Capable of working in a theatre environment and managing cases
Excellent interpersonal skills
Quick analytical mind
Proven attention to detail and follow through
A flexible attitude and focus on team work
Capacity to integrate easily
Ability to work to deadlines
An attitude and ambition to progress
Computer literate in Microsoft Office
A Clean, full driving licence
Roles & Responsibilities:
Reporting to the Director of Sales and working with the wider team your role and responsibilities reflect PEI’s key
principals:
Knowledge & Experience:
To develop and maintain a broad understanding and experience of all aspects of the PEI support process
To develop and maintain a comprehensive and up to date specialist technical knowledge in line with product
developments and customer requirements
To become trained across a range of products and markets
Maintains certification and ensures continued professional development (CPD) requirements are consistently met
Keeps abreast of competitor activities and key market developments
Customer Support:
Responsible for a variety of customers within the market
Provide clinical and technical support and education to the end user (the patient)
Required to provide appropriate clinical and technical support and advice to ensure customer relationships are
maintained
Responsible for supporting product that provide solutions to the customers
Relationship Management:
Establish in-depth relationships with customers, instantly gaining credibility and trust based on specialist knowledge
Recognise formal and informal power structures and be competent in tailoring your approach to successfully influence
the decisions of choices of your customers, recognising that Key Decision Makers are critical in this process
Develop relationships with external bodies relevant to our sector or any other organisation that will be pertinent to our
business moving forward
Proactively shares knowledge and provides assistance and advice to colleagues
Commercial Awareness:
Demonstrate an understanding of the objectives and priorities of the market and a good working knowledge of other
markets/areas
Aware of the importance of budgets and stock control and how to apply basic principles to same
Provide support and input into PEI’s tendering process as required.
Planning and Organization:
Plans, organizes, and prioritizes own daily work routine to meet established schedule, based on requirements of
customers and team
PEI Compensation Package:
An attractive package is available to the right candidate

Please refer the Job description for details