Clinical Specialist - Seattle

at  Endotronix Inc

WHO ARE WE?

Endotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs.

EDUCATION

• Associate’s degree or 2 years’ experience in a clinical or medical device setting

The Clinical Specialist at Endotronix plays a vital support role, reporting to and working under the direction of the Area Sales Manager (ASM). This position focuses on supporting Cardiologists, nurses, cath lab staff, and patients (both in clinics and at their homes) in the effective use of the Cordella PA Sensor System. The Clinical Specialist will engage in training, troubleshooting, data analysis, and field service activities in coordination with and under the guidance of the ASM. Strong communication and interpersonal skills are essential, as you will engage with physicians, hospital personnel, and patients daily. Collaboration with Endotronix’s internal team to problem-solve and enhance the customer experience is a key part of the role.

• Attend and support implant procedures inside and outside of the assigned territory.
• Maintain contact with customers to evaluate their clinical and educational needs.
• Lead meetings with internal departments to find root-cause of field issues.
• Lead meetings with sites (such as site initiation visits) inside and outside of the assigned territory.
• Perform on-site training for the physicians, heart failure staff, research staff and cath lab staff.
• Perform on-site field service activities and troubleshooting as needed.
• Represent Endotronix at conferences and symposiums.
• Initiate site contacts, providing technical and clinical support to customers and patients.
• Collaborate with other departments to establish priorities for the Company direction, new product development, and customer satisfaction.