Clinical Staff Manager

at  Great Plains Tribal Leaders Health Board Inc

JOB SUMMARY:

The Clinical Staff Manager is responsible for overseeing the clinical staff services, including credentialing, privileging, and professional development of Clinical staff at the Great Plains Tribal Leaders Health Board’s Oyate Health Center. The role ensures compliance with healthcare regulations, including AAAHC standards, promotes effective communication among Clinical staff, and supports the organization’s mission to provide high-quality healthcare services to the tribal communities.

REQUIREMENTS:

• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree and one (1) year of experience, or associate’s degree and three (3) years’ experience, or high school diploma or GED and five (5) years of progressively responsible experience.
This position requires post-secondary education and/or experience. Individuals must have applicable education and/or experience applying an extensive body of rules, procedures, or operations to perform a wide variety of interrelated or nonstandard procedural assignments and resolve a wide range of problems or to apply standard procedures in a technical field to perform such work as adapting equipment (requires consideration of the functioning characteristics of equipment), interpreting results of tests based on previous experience and observations (rather than directly reading instruments or other measures), or extracting information from various sources (requires considering the applicability of the information and the characteristics and quality of the sources).

PREFERRED EDUCATION REQUIREMENTS:

Master’s Degree in Healthcare Administration, Public Health, or a related field.

PREFERRED EXPERIENCE REQUIREMENTS:

Minimum of 5 years of experience in medical/clinical staff administration or healthcare management.
Experience in a tribal healthcare setting preferred.
Knowledge of AAAHC accreditation standards and RLDatix preferred.

ESSENTIAL FUNCTIONS:

• Direct and manage the credentialing and privileging process for all clinical staff and allied health professionals, ensuring compliance with regulatory, accreditation, and clinical standards.
• Maintain accurate and up-to-date credentialing files and databases.
• Ensure that the clinical staff organization is following all applicable regulatory and AAAHC accreditation requirements.
• Develop and implement policies and procedures that meet regulatory requirements.
• Serve as a liaison between the clinical staff, hospital leadership, and governing body to facilitate communication and collaboration.
• Coordinate and facilitate clinical staff meetings, committees, and other governance activities, including preparing agendas, recording minutes, and following up on action items.
• Develop, review, and update clinical staff bylaws, policies, and procedures in collaboration with clinical staff leadership.
• Ensure that policies are consistently applied and compliant with hospital and regulatory guidelines.
• Provide leadership and direction to the clinical staff services department, including hiring, training, and managing credentialing and administrative staff.
• Foster professional development and ensure ongoing education for clinical staff services team members.
• Serve as a point of contact for clinical staff members, addressing issues related to credentialing, governance, and clinical practice.
• Manage relationships and resolve issues between clinical staff members and administration.
• Monitor the performance of credentialing and privileging processes to identify areas for improvement.
• Implement performance improvement initiatives to enhance the efficiency and effectiveness of clinical staff services.
• Develop and manage the departmental budget, ensuring the allocation of resources aligns with the organization’s goals.
• Oversee departmental resources, including credentialing software and tools.
• Coordinate and prepare for external audits and accreditation surveys related to clinical staff services.
• Ensure timely and accurate documentation is available for review by regulatory and accrediting bodies.
• Work closely with clinical administration, clinical leadership, and clinical staff to align the department’s activities with organizational goals.
• Participate in strategic planning initiatives related to clinical staff services and clinical governance.
• Manage and oversee the collection, analysis, and reporting of data related to credentialing, privileging, and clinical staff performance.
• Provide regular reports to leadership and the clinical staff regarding credentialing activities, compliance, and performance metrics.

PURPOSE OF CONTACTS:

The purpose is to influence, motivate, interrogate, or control persons or groups. The persons contacted may be fearful, skeptical, uncooperative, or dangerous. Therefore, the employee must be skillful in approaching the individual or group in order to obtain the desired effect, such as gaining compliance with established policies and regulations by persuasion or negotiation, or gaining information by establishing rapport with a suspicious informant.