Clinical Support Technician

at  Palmetto Infusion

ABOUT US:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It’s about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it’s what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

MINIMUM QUALIFICATIONS:

Experience/Education:

• High School Diploma or Equivalent.
• 1 year of healthcare or customer service experience.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

ABOUT THE ROLE:

Performs and provides quality customer service and clinical support services through scheduling patient appointments and answering inbound calls. Ensures documentation supports initial and ongoing therapies.
Schedule: Monday – Friday; 8:00 AM – 5:00 PM, Saturdays as needed

ESSENTIAL FUNCTIONS:

• Provides customer service by answering and directing all incoming calls appropriately and with courtesy.
• Schedules initial patient appointments and follow-up appointments. Reschedules patients as needed and follows up on missed appointments.
• Places outbound calls to patients to set up initial patient appointments and explains detailed appointment procedure.
• Review, confirms, and requests documentation as needed to ensure that patients can be seen for scheduled appointments.
• Completes daily follow-ups and assigned tasks.