Clinical Systems Analyst - TeleHealth/EpicCare Link

at  Stanford Health Care

1.0 FTE Full time Day - 08 Hour R2442182 Hybrid 108480036 TDS Software Design Development Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California
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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.

SHC COMMITMENT TO PROVIDING AN EXCEPTIONAL PATIENT & FAMILY EXPERIENCE

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $52.64 - $69.74 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage

What you will do

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Participate in team and cross-team meetings and maintain appropriate meeting record

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordinatio